Multi-Year Accessibility Plan and
Policies for Aritzia
Accessibility for Ontarians with Disabilities Act (AODA)

This 2014-2021 multi-year accessibility plan describes the policies and activities Aritzia will put in place to improve opportunities for individuals with disabilities.

At Aritzia, we are committed to providing a respectful, welcoming, and accessible environment for customers and staff alike. We strive to operate in a way that respects the dignity and independence of individuals with disabilities. We are committed to assisting individuals with disabilities by identifying, removing and preventing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).

Accessible Customer Service Policy

Aritzia has implemented an Accessible Customer Service Policy to ensure that our customers with disabilities are treated with dignity and respect and have the same opportunity to access and benefit from our merchandise, facilities and services as other customers.

Accessible Emergency Response Information

Aritzia will provide its customers with publicly available emergency information in an accessible way upon request. Aritzia will also provide employees with disabilities the opportunity to prepare individualized emergency response information plans when necessary to assist them in the event of an emergency.


Aritzia provides training to staff on accessible customer service. Aritzia is also committed to providing training to staff on Ontario’s accessibility laws and human rights laws as they relate to individuals with disabilities. Training will be provided in a way that best suits our staff’s job duties and responsibilities.


Aritzia does not currently utilize self-service kiosks. If we do so at some future time, we will consider the needs of individuals with disabilities when procuring or acquiring such kiosks.

Any person with a disability who is accompanied by a support person will be allowed to enter our facilities with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Information and Communications

Aritzia is committed to digital accessibility, conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA, complying with Americans with Disabilities Act (ADA) effective communication requirements and other applicable regulations.

To accomplish this, Aritzia has partnered with Level Access to administer our accessibility program and oversee its governance. The accessibility program evaluates our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies.

Aritzia is currently in the process of updating its websites and content on those sites to conform with WCAG 2. 1, Level A and AA by May 1, 2024.


Aritzia is committed to fair and accessible employment practices. Aritzia will accommodate individuals with disabilities during the recruitment and hiring processes and during employment. Aritzia will review its recruitment and hiring policies, processes and communications and will modify them as required to reflect required accessibility standards.

Aritzia will continue to develop or revise as required individual accommodation plans and return-to-work plans for employees that have been absent due to a disability. Aritzia will review performance management and career development processes and modify them as required to ensure the accessibility needs of employees with disabilities are taken into account.

Aritzia will continue to identify and take steps to prevent and remove other accessibility barriers impacting employment.

Design of Public Spaces

Aritzia meets the Accessibility Standards for the Design of Public Spaces when building or making major modifications to its public spaces.

Aritzia will provide notice when there is a disruption to facilities or services that are usually used by individuals with disabilities. The notice will include information about the reason for the disruption, its expected duration and a description of alternate facilities or services, if available. This notice will be posted in a conspicuous area at or near the disrupted facility or service and/or on our website.

For More Information & Feedback

We welcome any feedback on our merchandise, facilities and services from individuals with disabilities. To provide feedback comments or to inquire about more information on this accessibility plan, contact Aritzia Concierge in any of the following ways:

We will consider your comments carefully. Where appropriate, Aritzia will respond directly to the customer within a reasonable period of time. Complaints will be addressed pursuant to Aritzia’s regular Aritzia Concierge procedures.

Note: Copies of documents required under the Accessibility for Ontarians with Disabilities Act, 2005 are available upon request. Please notify us in advance if you require such documents in an alternative or accessible format.