Multi-Year Accessibility Plan and Policies for Aritzia (Ontario)

This multi-year accessibility plan describes the policies and activities Aritzia will implement to improve opportunities for individuals with disabilities. This plan will be reviewed and revised as necessary to ensure ongoing improvements are made based on feedback from our clients, employees, and evolving accessibility requirements.

At Aritzia, we are committed to providing a respectful, welcoming, and accessible environment for clients and employees alike. We strive to operate in a way that respects the dignity and independence of individuals with disabilities. We are committed to assisting individuals with disabilities by identifying, removing and preventing barriers to accessibility and meeting accessibility requirements under provincial legislation such as the Accessibility for Ontarians with Disabilities Act (AODA).

Accessible Client Service Policy

Aritzia has an Accessible Client Service Policy to ensure that our clients with disabilities are treated with dignity and respect and have the same opportunity to access and benefit from our merchandise, facilities and services as other clients. Our aim is to make Everyday Luxury more accessible to all clients.


To reinforce our commitment, Aritzia will provide Accessible Client Service training to employees who directly serve our clients in Ontario and Accessible Employment training to those responsible for developing employment policies and training. Training content which includes the requirements of AODA, the Integrated Accessibility Standard Regulation and the Ontario Human Rights Code as it pertains to persons with disabilities, will be provided in a way that best suits our employees’ job duties and responsibilities.


Aritzia will ensure that any person with a disability who is accompanied by a service animal or support person will be permit ted in areas of Aritzia open to the public and are accommodated. We will also ensure that all employees dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal or support person.

Accessible Emergency Response Information

Aritzia will provide its clients with publicly available emergency information in an accessible way upon request. Aritzia will also provide employees with disabilities the opportunity to prepare individualized emergency response information plans when necessary to assist them in the event of an emergency.


Aritzia does not currently utilize self-service kiosks. If we do so in the future, we will consider the needs of individuals with disabilities when procuring or acquiring such kiosks.

Information and Communications

We deliver Everyday Luxury to all clients at our boutiques and online at We’re committed to digital accessibility, conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA, complying with Americans with Disabilities Act (ADA) effective communication requirements and other applicable regulations.

To accomplish this, Aritzia has partnered with Level Access to administer our accessibility program and oversee its governance. The accessibility program evaluates our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies.

Aritzia is currently in the process of updating its websites and content on those sites from WCAG 2.0 Level AA to conform with WCAG 2. 1, Level A and AA by May 1, 2024.


Aritzia is committed to fair and accessible employment practices. Aritzia will accommodate individuals with disabilities duri ng the recruitment and hiring processes and during employment. Aritzia will regularly review its recruitment and hiring policies, processes and communications and will modify them as required to reflect required accessibility standards.

Aritzia will continue to develop or revise as required individual accommodation plans and return-to-work plans for employees that have been absent due to a disability.

Performance management and career development processes will be modified as required to ensure the accessibility needs of employees with disabilities are considered.

Aritzia will continue to identify and take steps to prevent and remove other accessibility barriers impacting employment.

Design of Public Spaces

Aritzia meets the Accessibility Standards for the Design of Public Spaces when building or making major modifications to its public spaces.

Aritzia will provide notice when there is a disruption to facilities or services that are usually used by individuals with di sabilities. The notice will include information about the reason for the disruption, its expected duration and a description of alternate facilities or services, if available. This notice will be posted in a conspicuous area at or near the disrupted facility or service and/or on our website.

For More Information & Feedback

We welcome any feedback on our merchandise, facilities, and services from individuals with disabilities. To provide feedback, comments or to inquire about more information on this accessibility plan, contact Aritzia Concierge in any of the following ways:

We will consider your comments carefully. Where appropriate, Aritzia will respond directly to the client within a reasonable period of time. Concerns will be addressed pursuant to Aritzia’s regular Concierge procedures.

Note: Copies of documents required under AODA are available upon request. Please notify us in advance if you require such documents in an alternative or accessible format.