FAQs

Returns & Exchanges

Return & Exchange Policy

Sometimes We Change Our Minds

Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we move forward with everyone’s safety in mind.

Returns & Exchange Resources


Online Purchases - Return & Exchange Policy

Not in love? Returns are super easy.

Also, we’re excited to share that, as part of our commitment to reducing environmental impact, we have eliminated paper invoices for online orders. Your Shipping Confirmation & E-Receipt emails are considered your receipt now.

Please note — swim tops, bottoms, one pieces and accessories can only be returned online

Gift orders will continue to receive a printed gift receipt and personalized gift message.

Regular Priced Merchandise

RETURNS
  • You can receive a full refund within 30 days from the shipping date or merchandise credit on an eGift Card within 40 days from the shipping date. After 40 days, we will no longer accept returns.
EXCHANGE
  • We are not able to offer exchanges online. If you would like to exchange an item, you’ll need to complete a return and place a new order. Aritzia does not cover international return shipping costs.

Sale Merchandise

RETURNS

  • Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 30 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.
  • Sale items marked at 50% off or greater are final sale.
EXCHANGE
  • We are not able to offer exchanges online. If you would like to exchange an item, you’ll need to complete a return and place a new order. Aritzia does not cover international return shipping costs.

Return & Exchange Conditions

For all returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.
  • Swimwear liner must be attached.

The following items are final sale and not eligible for return or exchange:

  • Sale items marked at 50% off or greater
  • Intimates
  • Bodysuits
  • Hosiery
  • Face Masks
  • The Super Puff™ Personalized

Gift Cards

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto an eGift Card. Nice and simple.


How to Request a Return

Please reach out to our Aritzia Concierge team for assistance with your return at service@aritzia.com.


How to Mail Back an Online Return

Note: A return postage fee of $45.00 (plus applicable taxes) will be deducted from your refund.

Follow the steps below to complete online returns for online purchases.

  1. Reach out to Aritzia Concierge with the following information: your order number, items you’d like to return, address and phone number. They will email you a return label along with any other required shipping documents.
  2. Pack your items securely in a box and stick the Return Label on top (if you’re using the box we sent your order in, make sure the previous label barcode is completely covered).
  3. Drop off your package at your local FedEx Authorized Shipping Centre. Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email.

When your refund is complete, we’ll email you right away and let you know. Aritzia does not refund duties or taxes.

Returning Multiple Items from Single Order

If you’re returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). The Return Label used must match the order for the items you’re returning.

Returning Items from Multiple Orders

If you’re returning items from multiple orders, please contact our Aritzia Concierge to set up your return.


Online Return Refund & Processing

Refunds will be credited to the original method of payment you made on Aritzia.com.
All returned items that were purchased using a gift card will be refunded back onto a gift card.
Once we receive your return package, we’ll process your return within 7 to 10 business days.

Ready to start your return? Contact Aritzia Concierge at service@aritzia.com


Order Cancellation

Hit the Submit Order button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or live chat us.