Returns & Exchanges

Returns & Exchange Resources

Online Return & Exchange Policy
Return & Exchange Conditions

Online Purchases - Return & Exchange Policy

Not in love? Returns are super easy.

Also, we’re excited to share that, as part of our commitment to reducing environmental impact, we have eliminated paper invoices for online orders. Your Shipping Confirmation and E-Receipt emails are considered your receipt now.

Regular Priced Merchandise

You can receive a full refund to the original method of payment if returned within 30 days of the shipping date. After 30 days, returns will no longer be accepted.

Sale Merchandise

Sale items marked with a discount less than 50% can be returned for a full refund if returned within 30 days of the shipping date. After 30 days, returns will no longer be accepted.
Sale items marked at 50% off or greater are final sale.

For support with online exchanges, please contact Concierge. You can either start a live chat, call 1-855-ARITZIA (2748942) or email us.

Return & Exchange Conditions

For all returns or exchanges:

Items must not be washed, worn or damaged.
All original tags must be attached.
Swimwear liner must be attached.
Shoes must be in original box.

The following items are final sale and not eligible for return or exchange:

Sale items marked at 50% off or greater
Intimates and Shapewear
Hosiery

Return Fees

All international returns are subject to a return fee, as outlined below. This fee will be deducted from your refund once your return is processed.

Country	Return Fee
Australia	AU$20
Belgium	€ 10
Brazil	100 R$
China	¥100
Czechia	300 Kč
Denmark	100 kr
France	€ 10
Germany	€ 10
Greece	€ 10
Hong Kong	HK$100
Hungary	4000 Ft
Ireland	€ 10
Israel	₪100
Italy	€ 10
Japan	JP¥2000
Kuwait	10 KWD
Malta	€ 10
Mexico	MX$300
Netherlands	€ 10
New Zealand	$20 NZD
Poland	zł100
Romania	60 leu
Saudi Arabia	100 SAR
Singapore	S$20
South Korea	₩20,000
Sweden	100kr
Switzerland	€ 10
Taiwan	NT$500
United Arab Emirates	100 AED
United Kingdom	£10
Rest of EU	€ 10
Rest of World	$15 USD*

*converted to local currency

How to Make a Return

Note: A return postage fee will be deducted from your refund.

Follow the steps below to complete a return.

Navigate to Order Tracking and input your Order Number and Order Email. You can also start a return through your Order History.
Select Start Return.
Input your return quantity and reason for return. This will generate a Return Label, which will be sent to your email address.
Pack your items securely in a box and stick the Return Label to the outside of the package. Make sure all old labels are removed or covered.
Ship the package via DHL to the address that appears on the Return Label.

When your refund is processed, we’ll email you right away and let you know. Please allow 5 to 10 business days for your refund to be processed.

You may only create one Return Label per order using the self-serve return portal. If you need to create a second Return Label, please contact Aritzia Concierge.

Return & Refund Status

Return Processing

Once we receive your return, it will be reviewed and processed before your refund is issued. We’ll email you once your return has been processed.

Return Status

Once your return has been processed, your refund will be issued to your original payment method. Refunds typically appear within 7–10 business days, though some financial institutions may take longer.

Order Cancellation

Hit the Submit Order button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it. You can either start a live chat, call or email us.