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Returns & Exchanges

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Returns & Exchange

Online Purchases
Return & Exchange Details
How to Request a Return
How to Mail Back an Online Return
Return & Refund Processing
Order Cancellation

Online Purchases - Return & Exchange Policy

Not in love? Returns are super easy.

Also, we’re excited to share that, as part of our commitment to reducing environmental impact, we have eliminated paper invoices for online orders. Your Shipping Confirmation & E-Receipt emails are considered your receipt now.

Gift orders will continue to receive a printed gift receipt and personalized gift message.

Regular Priced Merchandise

RETURNS

  • Within 30 days of the shipping date, you can receive a refund to the original method of payment.

EXCHANGE & CREDIT

  • Within 40 days of the shipping date, you can receive a merchandise credit on a gift card.

After 40 days, we will no longer accept returns or exchanges.

We are not able to offer exchanges online. If you would like to exchange an item, you’ll need to complete a return and place a new order. Aritzia does not cover international return shipping costs.

Sale Merchandise

EXCHANGE & CREDIT

  • ithin 30 days of the shipping date, you can receive a merchandise credit on a gift card.

Sorry, we can’t refund original form of payment for sale or discounted items. After 30 days, we will no longer accept exchanges.

We are not able to offer exchanges online. If you would like to exchange an item you’ll need to complete a return and place a new order. Aritzia does not cover international return shipping costs.


Return & Exchange Details

For all returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached
  • International return shipping costs are not covered by Aritzia.

The following items are final sale and not eligible for return or exchange:

  • Bodysuits
  • Swimwear
  • Hosiery
  • Jewelry
  • All intimates except bralettes

Gift Cards

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple.


How to Request a Return

Please reach out to our Aritzia Concierge team for assistance with your return at service@aritiza.com.


How to Mail Back an Online Return
  1. Contact Aritzia Concierge, and let them know your order number and the items you wish to return. Aritzia Concierge will create your Return Number and email you your Prepaid Return Label along with any other required shipping documents.
  2. Place the items into the bag we sent with you order, Then place the bag into the box we sent your order in and seal it securely.
  3. Stick the Prepaid Return Label we've provided over the original shipping label. Important: Make sure the previous label’s barcode is completely covered. A return postage fee of $45 will be deducted from your refund.
  4. Drop off your package at the shipping carrier's location listed on your Prepaid Return Label.
  5. Once we receive your package, your return will be processed within 7 to 10 business days. When your return is complete, we'll e-mail you right away and let you know.

Please note: If you’re returning multiple items, include all items in one box and use one Prepaid Return Label (even if some of them arrived in separate shipments or boxes).

When your refund is complete, we'll email you right away and let you know. Original shipping charges will be deducted from your refund. Aritzia does not refund duties or taxes.


Online Return Refund & Processing

Refunds will be credited to the original method of payment you made on Aritzia.com.

All returned items that were purchased using a gift card will be refunded back onto a gift card.

Once we receive your return package, we’ll process your return within 7 to 10 business days.

Ready to start your return? Contact Aritzia Concierge at service@aritiza.com


Order Cancellation

Hit the Submit Order button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or live chat us.