Returns & Exchanges
Online Purchase - Return Policy
Not quite right? That’s OK — just mail your item back to us (scroll down for a step-by-step).
We will issue a refund to the original method of payment within 30 days of the shipping date or as a merchandise credit within 40 days of the shipping date. If you would like to exchange an item you’ll need to complete a return and place a new order. Aritzia does not cover international return shipping costs or the shipping fees on replacement orders for international exchanges.
Sale and discounted items can be returned for a merchandise credit within 30 days of the shipping date.
For all returns, items must not be washed, worn or damaged. All original tags must be attached. International return shipping costs are not covered by Aritzia.
Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale.
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple.
We’re excited to share that as part of our commitment to reducing environmental impacts we have eliminated paper invoices for online orders. The order confirmation email serves as your receipt. Gift orders will continue to receive a printed gift receipt and personalized gift message.
Gift Return Policy
Well, this is awkward. If you received a gift that you’d like to return please contact Customer Care for help. You can return the item within 30 days of the shipping date, or exchange it for a merchandise credit within 40 days of the shipping date.
How to Request a Return
Please reach out to our Customer Care team for assistance with your return – firstname.lastname@example.org
Your Return Package: 5 Steps to Prep
- If you saved the Aritzia bag, put the item(s) you want to return back in the bag.
- Place the bag into the brown box we sent your order in and securely seal it.
- Contact our Customer Care team for a Prepaid Return Label ($45 will be deducted from your refund).
- Place the new label on top of the original shipping label (make sure the previous label barcode is completely covered).
- Drop off your package at the shipping carrier's location.
Please note: If you are returning multiple items, please try to include all items in one box and use one Prepaid Return Label (even if some of them arrived in separate shipments or boxes).
When your refund is complete, we'll email you right away and let you know.
P.S. Original shipping charges will be deducted from your refund. Aritzia does not refund duties or taxes.
Online Return Refund & Processing
Refunds will be credited to the original method of payment via Aritzia.com.
All returned items that were purchased using a gift card will be refunded back onto a gift card.
All refunds will be processed within 7 to 10 business days upon receipt of your return package.
To initiate a return kindly contact Customer Care at email@example.com
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