Payment & Security Policy

Payment & Security Policy

Website Security

To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.

You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.

Payment Options

We accept the following payment methods:

Credit cards:
American Express
Aritzia, TNA, and Wilfred Gift Cards

For information on PayPal returns, please see our Returns & Exchange information.

Please note that accepted payment methods vary by country

Charging Payments

You will be charged once we ship out your order.

At the time you place your order, a pre-authorization hold will be placed on your credit card. If using a Visa Debit, this hold may temporarily appear as a charge. Once your order is shipped, the hold will be automatically reversed and the actual charge will appear.

You will only be charged for items that have shipped, along with applicable delivery service and taxes. Authorizations and charges will appear on your statement, under their respective categories, as "aritzia.com".

We reserve the right to accept, decline or cancel all or part of your order for any reason. We may require additional verification before accepting any order. Your order is not accepted until it is shipped.

If we cancel all or part of your order, you will not be charged for the cancelled item(s)/order.

Taxes and Duties

The prices on our website do not include taxes, duties or shipping.

Depending where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value, and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer (that’s you). They will be charged upon arrival.

Occasionally, customs agents may delay the delivery of packages at their discretion.

The powers that be also require us to state the value of your order (i.e. the price) directly on your package. We know what you’re thinking, and no, we cannot mark any package(s) as a “gift” to help you avoid paying extra fees. (Sorry.)

Aritzia has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.

Shipping Options

See our  Shipping & Delivery page.