FAQs

Payment & Security Policy

Payment & Security Policy

Website Security

To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.

You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.

Payment Options

We accept the following payment methods:

Credit cards:
Visa
Mastercard
American Express
Discover
Giftcards:
Aritzia, TNA, and Wilfred Gift Cards
Others:
PayPal

For information on PayPal returns, please see our Returns & Exchange information.

Please note that accepted payment methods vary by country

Charging Payments

We authorize your credit card for the full amount when you place your order, but you will NOT be charged until your order ships. Authorizations and charges will appear on your credit card statement, under their respective categories, as "aritzia.com".

For each order, you’ll need to pay for the items, the delivery service of your choice and any applicable taxes. When you submit your order, Aritzia will automatically authorize your credit card for the total amount of these charges.

After receiving your order, we reserve the right to accept, decline or cancel all or part of your order for any reason. We may require additional verifications of information before accepting any order. Your order is not accepted until it is shipped.

If we cancel all or part of your order before it has shipped, we will not charge your credit card for the cancelled portion of the order.

Taxes and Duties

The prices on our website do not include taxes, duties or shipping.

Depending where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value, and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer (that’s you). They will be charged upon arrival.

Occasionally, customs agents may delay the delivery of packages at their discretion.

The powers that be also require us to state the value of your order (i.e. the price) directly on your package. We know what you’re thinking, and no, we cannot mark any package(s) as a “gift” to help you avoid paying extra fees. (Sorry.)

Aritzia has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.

Shipping Options

See our  Shipping & Delivery page.