FAQs
How are taxes and duties applied to international orders?
Duties and taxes are calculated based on the items ordered, shipping destination and the value of the purchase.
In some countries, duties and taxes are included in the product price and won’t appear as a separate line item at checkout.
In other countries, duties and taxes will be charged separately at checkout and will appear as a separate line item.
Some countries require duties and taxes to be paid upon delivery and will be the customer’s responsibility. This will be noted at checkout for full transparency before you order.
Aritzia has no control over these charges. Duties and taxes are non-refundable for orders shipped to these destinations.
For more information on customs, duties, taxes and other import charges, please contact your local customs office.
Please refer to our Shipping page for a list of which countries include duties and taxes in the final price.
I'm looking for an item. Can you let me know if it's available?
What is the Return & Exchange policy for items ordered on Aritzia.com?
We will gladly offer a refund (in original tender) for unused merchandise within 30 days of the shipping date.
Some conditions apply:
Regular Price
Full refund to original method of payment if returned within 30 days of the shipping date. After 30 days, returns will no longer be accepted.
Sale Merchandise
Sale items marked with a discount less than 50% can be returned for a full refund if returned within 30 days of the shipping date. After 30 days, returns will no longer be accepted.
Sale items marked at 50% off or greater are final sale
Note: Returns to Gift Cards are not available. For support with online exchanges, please contact Aritzia Concierge. You can either start a live chat, call or email us.
Merchandise must not be washed, worn or damaged. All original tags must be attached and all items must be accompanied by a valid receipt.
Please note that swimwear, hosiery, jewelry and all intimates except bralettes are final sale.
For more information on Returns and Exchanges, click here.
Can you assist me with submitting my online order?
When will my order be delivered?
Once your order has shipped, we'll send you an email with the tracking number. Just click on the link to go to the carrier's website, where you can track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.
You can also track your order in your Order History when logged in to your account or on our Order Tracking page. Simply input your Order ID and the email you used to place the order, then click Track Order. The tracking number will appear under Shipper Details. Click on the link to receive your order tracking information.
For more information on Shipping, click here.
What is Global-e?
Global-e is our international sales facilitation and fulfilment partner. Global-e is the merchant of record for all contracts for the purchase and sale of goods on aritzia.com/intl/en. Global-e will take your payment and approved carriers will deliver your orders. Payments will appear on your statements as charged by “Global-e / Aritzia”. All purchases made on aritzia.com/intl/en are subject to the Global-e Terms of Sale and Privacy Policy and Aritzia Terms of Use and Privacy Policy.