Return & Exchange Policy

Sometimes We Change Our Minds

Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we move forward with everyone’s safety in mind.

FAQs

Returns & Exchanges

Returns & Exchange Resources


Holiday Gift Policy

The Gift of Everyday Luxury

It’s yours to give. Or maybe self-give. Either way, please see our Holiday Gift Policy.

We’ll gladly refund regular-priced items purchased as gifts until January 10. Refunds will be made in the same form as the original payment.

In order to be eligible for this extended return, you must select the “gift” option at checkout.

Sorry, sale items discounted 50% or more are final sale. All other sale items may be exchanged for merchandise or credit until January 10.

Merchandise must not be washed, worn or damaged. All original tags must be attached.

Layaways, intimates, bodysuits, hosiery and face masks are final sale. Aritzia gift cards may not be redeemed for cash or refunded unless required by law.

Refunds will be made in the same form as the original payment. Orders purchased via PayPal or Afterpay will only be eligible for a refund if you send your item(s) back to our distribution centre. If you return your item(s) in store, we can process an exchange or issue a merchandise credit.

How to complete your return:

RETURN TO STORE:

Simply visit your closest boutique and we’ll take care of it. Sorry, no in-store returns or exchanges on November 26, December 24 and December 26.

MAIL IT BACK TO US:

For assistance in setting up a return shipment, please call our Aritzia Concierge team at the number below. A return postage fee of $8 (plus applicable taxes) will be applied for a return label.

For more information on our returns policy, please visit www.aritzia.com/en/returns

Call us at 1-855-ARITZIA (274-8942)


Online Purchases Return & Exchange Policy

For purchases made online, you can return your purchases online and in store. Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. See How to Mail Back an Online Return for more information.

Regular Priced Merchandise

RETURNS

You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. After 30 days, we will no longer accept returns.

As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10–14 days) to issue your refunds. We appreciate your patience during this time.

EXCHANGES

Online purchases can be exchanged in store. We are not able to offer exchanges online.

Sale Merchandise

RETURNS

Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.

Sale items marked with a discount of 50% or greater are final sale.

EXCHANGES

Online purchases can be exchanged in store. We are not able to offer exchanges online.


In Store Purchases Return & Exchange Policy

For purchases made in store, you can return or exchange your purchases in store only.

Regular Priced Merchandise

RETURN AND EXCHANGE POLICY

Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in.

Sale Merchandise

All sale and discounted items bought in store are final sale.


Return & Exchange Conditions

For all returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.

The following items are final sale and not eligible for return or exchange:

  • Sale items marked at 50% off or greater
  • Intimates
  • Bodysuits
  • Hosiery
  • Face Masks
  • The Super Puff™ Personalized

Gift Cards

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.

PayPal

Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, we’ll exchange them or issue you merchandise credit.

Afterpay

Online Returns

Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us.

In-Store Returns

If you return items purchased on aritzia.com via Afterpay in store, we’ll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. Subsequent instalments to Afterpay may be required. For more information on Afterpay, please see our Afterpay FAQ.


How to Mail Back an Online Return

Note: A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund.

Follow the steps below to complete online returns for online purchases.

  1. Once signed into your account, access your Order History page and click on your order to view your order details. If you checked out as a guest, fill out the Order Tracking Form.
  2. From your order detail page, select ‘Return Items’ to fill out the return request form.
  3. Review your return details and click 'Process Return'.
  4. A Return Label has been provided with your original order. Pack and ship your return, following the instructions outlined on the Return Confirmation page. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email.
  5. If you need a new Return Label, Contact Aritzia Concierge with your return number (RXXXXXXXXX), address and phone number.

Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.

Returning Multiple Items from Single Order

If you’re returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). The Return Label used must match the order for the items you’re returning.

Returning Items from Multiple Orders

If you’re returning items from multiple orders, please contact Aritzia Concierge to set up your return.

P.O. Box Deliveries

If your purchase was shipped to a P.O. Box in Canada, please drop off your return at Canada Post.


Order Cancellation

Hit the Submit Order button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us.