Returns & Exchanges
Returns & Exchange Resources
Online Return & Exchange Policy
Boutique Return & Exchange Policy
Start an Online Return or Exchange
How to Mail Back an Online Return
Online Return & Exchange Policy
For purchases made online at Aritzia.com, via the Aritzia App or Google UCP Agentic Checkout, you can return or exchange your purchases online and in a boutique. See How Online Exchanges work or How to Mail Back an Online Return for more information.
Regular Priced Merchandise
Within 14 days of the shipping date, you can return your item and receive a refund to your original method of payment. Within 30 days from the shipping date, you can exchange or return your item for merchandise credit. When you request an exchange online, your default credit card will be charged for the replacement item upon shipping and once the original item is received and processed, you’ll receive a refund to your original method of payment. If you do not have a default credit card, you will not be able to complete an exchange online.
Sale Merchandise
Within 14 days of the shipping date, sale items marked with a discount of less than 50% can be exchanged or returned for merchandise credit.
Sale items marked with a discount of 50% or greater are final sale.
Boutique Return & Exchange Policy
For purchases made in a boutique, you can return or exchange at any boutique in the same country where you bought your item.
Regular Priced Merchandise
Within 14 days of purchase, you can return your item and receive a refund to the original method of payment. Within 30 days of purchase, you can exchange or return your item for merchandise credit.
Sale Merchandise
Within 14 days of purchase, sale items marked with a discount of less than 50% can be exchanged or returned for merchandise credit.
Sale items marked with a discount of 50% or greater are final sale.
Return & Exchange Conditions
For all returns or exchanges:
Items must not be washed, worn or damaged.
All original tags must be attached.
You must present a valid receipt.
Swimwear liner must be attached.
Shoes must be in original box.
The following items are final sale and not eligible for return or exchange:
Sale items marked at 50% off or greater
Intimates and Shapewear
Hosiery
The Super Puff™ Personalized
Gift Cards
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
PayPal
Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in-boutique, we’ll exchange them or issue you merchandise credit.
Klarna
ONLINE RETURNS
Orders purchased online at Aritzia.com, via the Aritzia App or Google UCP Agentic Checkout using Klarna are only eligible for a refund to your Klarna account when mailed back to us.
BOUTIQUE RETURNS
If you purchased items on aritzia.com, you can return them in store in accordance with our Return & Exchange Policy. However, please note that we cannot refund your Klarna account for in-boutique returns.
If your in-boutique return meets our Return & Exchange Policy, we’ll refund your credit card or debit card, offer an exchange or issue merchandise credit. Please note that subsequent installments to Klarna may still be required. For more information on Klarna, please see our Klarna FAQ.
How Online Exchanges Work
Note: Exchanges receive free shipping. When you request an exchange, your default credit card will be charged for the replacement item upon shipment and once the original item is received and processed, you’ll receive a refund to your original method of payment. If you do not have a default credit card, you will not be able to complete an exchange online.
Follow the steps below to complete online exchanges for online purchases.
Once signed into your account, access your Order History page and click on your Order to view your Order details.
From your Order details page, select 'Start a Return or Exchange’ to fill out the request form.
Select the item to exchange and pick the new size, color, or length. Note, if your original item is out of stock, it will not be eligible for an exchange.
Confirm your replacement item and your return details, then click ‘Submit’.
An Exchange Confirmation e-mail with the details of your replacement item will be sent to the e-mail that was used to place the Order as well as a return confirmation email with a free return label.
Send your original item back to us see How to Mail Back an Online Return, or return to a boutique. When returning to a boutique, present your exchange confirmation email so that our advisors may assist you.
How to Mail Back an Online Return
Note: A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund.
Follow the steps below to complete online returns for online purchases.
Once signed into your account, access your Order History page and click on your order to view your order details. If you checked out as a guest or used Google UCP Agentic Checkout, fill out the Order Tracking Form.
From your order detail page, select ‘Return Items’ to fill out the return request form.
Review your return details and click 'Process Return'.
A Return Confirmation e-mail will be sent to the e-mail that was used to place the order.
There are two ways to return your package:
QR CODE
Package your items.
If you saved the Aritzia bag, put the item(s) you want to return securely back in the bag. Place the bag into the box we sent your order in and seal it securely.Bring this code to your FedEx Location.
Bring the QR code provided in your Return Confirmation to any FedEx location and the agent will scan the QR code and process your package.
PRINT AT HOME
Print Return label.
Access your Order History and click on your order to view your order details. Click ‘View Return Label’ to open PDF.
Print the return label.Package your items.
If you saved the Aritzia bag, put the item(s) you want to return securely back in the bag. Place the bag into the box we sent your order in and seal it securely.Drop off package at any FedEx Location.
Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.
*Order wasn't shipped by FedEx? Please contact Concierge 1-855-ARITZIA (274-8942) to have a label created for you.
RETURNING MULTIPLE ITEMS FROM SINGLE ORDER
If you’re returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). The Return Label used must match the order for the items you’re returning.
RETURNING ITEMS FROM MULTIPLE ORDERS
If you’re returning items from multiple orders, please contact Aritzia Concierge to set up your return.
P.O. BOX DELIVERIES
If your purchase was shipped to a P.O. Box in Canada, please drop off your return at Canada Post.
Return & Refund Status
Return Processing
Once we receive your return, it will be reviewed and processed before your refund is issued. Depending on the Return Policy, refunds are issued to your original method of payment or as merchandise credit. We’ll email you once processing is complete. Refunds to the original payment method typically appear within 7–10 business days, though some financial institutions may take longer.
Return Status
Once your return has been processed, your refund will be issued according to the return policy and your payment method.
Refunds issued to your original method of payment typically appear within 7–10 business days, though some financial institutions may take longer.
If your refund is issued as an Aritzia Merchandise Credit (eGift Card), it will be sent to the email address associated with your order.
Merchandise Credit Refunds
Trouble finding your eGift Card? Search for an email titled ‘Aritzia sent you a Gift Card’ from [email protected] in your inbox.
Order Cancellation
Hit the Submit Order button before you're ready?
You can cancel your order within 30 minutes of placing, just head to your Order History, or visit Order Tracking and enter your order number along with your billing postal code. Still need a hand? Give us a call during Aritzia Concierge hours at 1-855-ARITZIA (274-8942).