FAQs

Shipping

Shipping


Holiday Shipping Options

Receive free Holiday Shipping within Canada on all orders, when signed in. Please see Order Processing Times* and Shipping Restrictions below for additional information.

*Excludes Special Order items


Service Shipping Charge Order Placed Order Delivered**
Holiday Shipping Free Through December 21 Delivers by December 24
Standard $7.50 Anytime 1-4 business days
Express $10 Anytime 1-3 business days
Priority $15 Monday - Friday before 1pm Next business day
Monday - Sunday after 1pm 2 business days

**Orders placed after the shipping cut-off time, will ship out the following business day.


Holiday Shipping Cut-Off Dates

To ensure you receive your order by December 24, please be advised of the below cut-off dates:

Order by 11:59 pm PST, December 16
Nova Scotia, Newfoundland, New Brunswick and Prince Edward Island, Nunavut, Northwest Territories and Yukon

Order by 11:59 pm PST, December 21
All other provinces

Standard Shipping

Orders placed Monday to Friday before our shipping cut-off time of 3pm ET will be shipped the same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

Express & Priority Shipping

Orders placed Monday to Friday before our shipping cut-off time of 2pm will be shipped same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.


Shipping Restrictions

For orders shipped to remote locations, we can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses. We are unable to ship to P.O. Boxes, APO/FPO, and US Territories at this time.

Shipping to Multiple Addresses

You may only ship to one address per order.

If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address. For corporate orders, please contact Aritzia Concierge for assistance.


Taxes & Duties

Prices displayed on the website do not include taxes. Sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on your Order Summary page.

No additional duty charges will be applicable to shipments within North America.

See our Payment & Security terms.


Order Tracking Information

Shipping Confirmation & E-Receipt Email

  1. Once an order has shipped, we'll send you an email with the tracking number.
  2. Click the link in the email to track the progress of your shipment.

Order History

You can also track your order in your order history.

  1. Sign into your account and click Order History. If you used Guest Checkout and do not have an Aritzia account, just click Order Tracking at the bottom of the page and fill in your information.
  2. Click "View Order" in your order history.
  3. Click "Track Items" to get the tracking information for your order.

It may take up to 72 hours for your tracking number to be activated.


Refused Shipments

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact Aritzia Concierge so that we can get you sorted.

If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.


Redirecting An Order

Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!