ARITZIA X AFTERPAY FAQS

• What is Afterpay?

  Afterpay is a service that allows you to make purchases now and pay for them in four payments made every two weeks.

• How do I use Afterpay?

  Simply shop online and add items to your shopping bag and checkout as normal. At the checkout, choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details and returning customers log in to make their purchase.

  Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

• Where can I use Afterpay?

  Afterpay can only be applied to purchases made on aritzia.com.

• Can I use Afterpay if I’m an international customer?

  Afterpay is only offered to our customers who have a Canadian billing address, Canadian shipping address, a Canadian Visa or Mastercard (credit or debit card), and a Canadian mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

• How does the payment schedule work?

  All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

  You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

• Where can I find common questions about payments?

  Check out the Afterpay Payments FAQ

• When will my items be delivered if I use Afterpay?

  Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

  Visit our shipping page for more information by clicking here.

• Is there a limit to how much I can spend on a single transaction?

  Yes, transaction value limits apply to purchases made on aritzia.com using Afterpay.

• What products are not eligible for purchase using Afterpay?

  Afterpay is not available on purchases of gift cards or Special Order items. If you are purchasing gift cards or Special Order items along with Afterpay eligible products, you will need to place two separate orders.

• How do I return or exchange an item purchased using Afterpay?

  If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return Policy here. Please do not return your purchase to Afterpay.

  If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

• Where can I find out more about Afterpay?

  If you would like to know more about Afterpay, visit www.afterpay.com for a comprehensive list of FAQs, terms, instalment agreement well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/en-CA/privacy-policy.

  If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.