Buy Online,
Pick Up In Store
Pick Up In Store
Because you need that Contour top like, now.
Browse and purchase your favourite styles online, then pick them up at an Aritzia boutique
of your choice. Plus, no shipping fees, which is always nice.
A Quick How-To:
1
Click the “Pick up in store” option on the product page.
2
Select your boutique.
3
Add the product to your bag, then complete the checkout process.
4
Once your order is all ready, we’ll send you an email with pickup instructions.
So Glad You Asked
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What is Buy Online, Pick Up In Store?It’s our service that allows you to purchase products online, then pick them up at an Aritzia boutique of your choice. All you have to do is:
- Click “Pick up in store” on the product page.
- Select your preferred boutique.
- Add the product to your bag, then complete the checkout process.
- Hang tight for a bit — we’ll email you once your order is ready.
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Why is my preferred boutique not showing as a pickup location?We may not offer Buy Online, Pick Up In Store at that boutique — yet. Keep an eye out over the coming months as we activate this service at more boutiques near you.
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What payments can I use for Buy Online, Pick Up In Store?We accept credit cards, Gift Cards, Afterpay and PayPal. Unfortunately, we’re unable to accept Apple Pay or PayPal Express for Buy Online, Pick Up In Store orders.
Quick note on Gift Cards — the cost of your order will be deducted from the current balance of your Gift Card. If the total amount of the purchase is more than your current Gift Card balance, the owing amount will be charged to your credit card upon order pickup. -
What do I need to bring with me to pick up my order?All you need is your Ready for Pickup email.
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When will my order be ready for pickup?We might need a little time to prepare your order just right, but we’ll send you an email as soon as it’s ready. If anything else comes up regarding your order, we’ll update you via email.
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When do I have to pay for my order?We’ll confirm your payment for the full amount when you place your order, but you won’t be charged until you pick it up.
A quick note if you’ve used a credit card — you may see more than one authorization on your card. Not to worry, as it may be going through periodic reauthorization by your bank to ensure the charge can be processed upon order pickup. If the card does not have adequate balance at reauthorization, your order will be cancelled. -
How long do I have to pick up my order?We'll hold your order for 7 days, starting from the time you receive the Ready for Pickup email. We'll also send you a reminder a few days before time’s up. After 7 days, we'll have to cancel your order — but you won't be charged for it.
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Can someone else pick up my order?Totally — we love when friends help friends. Simply forward them your Ready for Pickup email so they can show it to us in store.
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When I’m at the boutique, where do I pick up my order?Once you arrive, let a Style Advisor know that you’re picking up an order. They'll take it from there.
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Why was my order cancelled?There are two reasons your order may have been cancelled:
- The products were no longer available or could not be located in store.
- Your order was not picked up within the 7-day window.
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Can I pick up from multiple boutiques under one order?Currently, you can only select one boutique per order. If you’d like to pick up from multiple boutiques, please place separate orders.
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What is the return policy for Buy Online, Pick Up In Store orders?Sometimes we change our minds and that’s okay. Please see our Return & Exchange Policy for all online purchases.
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Can I cancel my Buy Online, Pick Up In Store order?If you need to cancel your order, please email us at [email protected]. If you’re in North America, you can also call us at 1-855-ARITZIA (274-8942) during Concierge hours.
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Can I modify my Buy Online, Pick Up In Store order?Unfortunately, we cannot make modifications to Buy Online, Pick Up In Store orders.
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Do you offer curbside pickup?Not at this time. Come inside, say hi — it’s fun in here.
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Can one order contain products for both Delivery and Buy Online, Pick Up In Store?For sure. Your order can include both Delivery and Buy Online, Pick Up In Store products.