A NOTE ON COVID-19

Always Here For You

The dynamic nature of this situation means that things are always changing. We know that every decision we make during this time impacts our community as a whole.

So in an effort to make things easier for you, we’ve compiled all the facts in one place. On this page you’ll find store info, shipping info, and all the As to your most pressing Qs.

Should you need anything else, you can always reach us on our live chat or through email at service@aritzia.com.

We’re in this together.

Press Release
We've Missed You
Aritzia Community™ Relief Fund + Our People
A Change in Our Policies
Frequently Asked Questions

TUESDAY, MAY 5

Press Release

ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS

VANCOUVER, B.C. – May 5, 2020 – On this day, Giving Tuesday Now, which celebrates the global power of human connection and strengthening communities, Aritzia is launching the Aritzia Community™ Care Program, a $20 million initiative to gift 150,000 Canadian frontline healthcare workers with custom-designed clothing packages to help prevent the spread of the virus as they fight the COVID-19 pandemic.

Frontline healthcare workers’ sanitization standards pre- and post-shift require a washable, easy-wear wardrobe to be worn to and from work to prevent the virus’ spread. The program features custom-made Aritzia Community™ Sponsor Packages, which are sets of the brand’s iconic, easy-care, comfortable clothing items that meet the specific needs of healthcare workers.

80,000 frontline healthcare workers gifted through a $10 million initial donation
Aritzia is making an initial donation of Community™ Sponsor Packages (320,000 clothing items) to 80,000 frontline healthcare workers in Canada and the USA. Each Community Sponsor Package consists of two of Aritzia’s most-loved Tour t-shirts and two pairs of iconic Aritzia Atmosphere leggings – all featuring the custom heart-inspired Aritzia Community™ logo.

90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship™ with an additional $10 million value
Aritzia is offering two tiers of clothing packages for purchase with items similar to those being gifted, as an opportunity to help provide an additional 90,000 frontline health care providers (360,000 clothing items) with the apparel they need. Every customer package that is purchased funds the donation of two additional sets of clothing for frontline healthcare workers.

Aritzia Customer Sponsorship™ starts online today; healthcare worker registration starts online May 11
Aritzia Community™ Sponsor Packages are now available for customers in Canada and the USA to purchase on Aritzia.com. Starting May 11, Aritzia Community™ Sponsor Packages will be available for registration on Aritzia.com. Packages are free of charge for licensed Canadian female healthcare workers, including doctors, nurses, and healthcare aides caring for COVID-19 patients in hospitals, COVID-19 assessment centres, and long-term care homes. Delivery of the Sponsor and Sponsor Packages will begin in late May and continue throughout June.

  • SATURDAY, APRIL 4 - A Letter to Our Community

    Without the luxury of time to prepare, we’ve been thrown into a world crisis. We feel a tremendous amount of empathy for those affected by COVID-19, and like all of you, we’re extremely grateful for our fearless frontline workers.

    Since this began, we’ve continuously prioritized the health, safety and financial wellbeing of our people. In our few workspaces that do remain open, we are taking industry-leading precautions to keep our teams healthy and safe. We are especially thankful for all of our Distribution Centre teams during this time ― their hard work and commitment has been monumental and doesn’t go unnoticed.

    While our boutiques will remain closed until it’s safe to reopen, we’re committed to ensuring job security for all our employees, for as long as we can.

    No one has been laid off or furloughed at Aritzia to date, due to COVID-19.

    And we’ll do absolutely everything in our power to keep it that way. All of our people are essential to the Aritzia team and we know we wouldn’t be us without them.

    Thank you for supporting us, so we can support our people.™

    All proceeds during this time go directly to the Aritzia Community™ Relief Fund ― 100% of which will be distributed to our people. Your response to our Thanks To You Sale has been overwhelming, humbling, nothing short of inspiring. With your continued loyalty, we’ve raised over $4.4 million to support our people and their families.

    While we recognize that this is an unsettling time for all, we hope our efforts can provide you with a little sense of normalcy and comfort. You are a vital part of our community, now and forever. We look forward to the day we can open our boutiques to you once again. Until then, we’ll be right here ― online and at your service.

    Your Aritzia

  • SUNDAY, MARCH 15 - A Letter to Our Community
    We know you’re being overwhelmed with news about COVID-19, and we know it’s a lot right now. Here, at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible and navigating these times with everyone’s safety in mind.

    We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. Our goal is to do our part for the global well-being.

    Everything we’re doing is with input from people throughout the Aritzia team. As we navigate this complex and changing landscape, we’re being challenged on a daily basis. We’re doing our best to balance what’s right for our people, our clients, our partners, and our communities.

    Let’s continue to take care of each other.

    Your Aritzia

We've Missed You

Our boutiques are officially reopening. Can’t wait to see you soon.

From the beginning of this global pandemic, we’ve prioritized the health and safety of our people, our partners and our community. And we’ll continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis.

You’re in Good (Clean) Hands

We’re taking industry-leading health precautions and doing everything we can to ensure the safety of our people, our community and you.

Here's what to expect when visiting our boutiques. Learn More.

If your local boutique hasn’t reopened yet, you can continue to shop everyday luxury here. Shop Now.


Aritzia Community™ Relief Fund

$3,000,000*

The Aritzia Community™ Relief Fund is supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. The fund provides financial continuity to our 3,000+ people who have directly or indirectly been affected by our store closures due to COVID-19.

*The Aritzia Community™ Relief Fund amount is displayed in Canadian Dollars.

Our People, Our Priority

To ensure the safety of our people is at the forefront of what we do, we’ve moved our Support Office and Aritzia Concierge teams to a flexible working environment.


A Change in Our Policies

In taking extra care to ensure we can continue offering the same exceptional service you’ve come to expect from us, we’ve adjusted our policies in Canada and the USA only.

FREE SHIPPING AND FREE RETURNS

To make things easier on you, we’re offering free shipping and free returns (no return shipping fees) on all online orders. For a limited time, subject to change.

The Aritzia Community™ Sponsor Packages are excluded from the Free Shipping Promotion. An $8 shipping fee will be added at checkout to support the delivery of Relief Packages to frontline healthcare workers.

Please see return information for additional details about full refund or merchandise credit eligibility.

EXTENDED TIMELINES

Here at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we navigate these times with everyone’s safety in mind.

While we have temporarily closed our stores, we have adjusted our policies and are taking extra measures to ensure we can continue offering the same exceptional service you’ve come to expect from us.


Online Purchases Return & Exchange Policy

Regular Priced Merchandise

RETURNS
We’ve extended our online return policy. You can receive a full refund within 30 days from the shipping date or a merchandise credit within 45 days from the shipping date. After 45 days, we will no longer accept returns. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10-14 days) to issue your refunds. We appreciate your patience during this time.

EXCHANGES
We are not able to offer exchanges online. While our stores remain closed to protect our employees and communities, we recommend returning your order and placing a new order online.

Sale Merchandise

RETURNS
Sale items marked with a discount less than 50% can be returned for merchandise credit on a gift card if returned within 30 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.

Sale items marked with a discount of 50% or greater are final sale.

EXCHANGES
We are not able to offer exchanges online. While our stores remain closed to protect our employees and communities, we recommend returning your order and placing a new order online.


In Store Purchases Return & Exchange Policy

Regular Priced Merchandise

RETURNS
If you purchased in-store in March, we’re extending our return policy to 14 days once stores reopen in your area.

EXCHANGES
If you purchased in-store in March, we’re extending our exchange and merchandise credit policy to 14 days once stores reopen in your area.

After 14 days resuming normal business operations, we will no longer accept returns or exchanges.


Frequently Asked Questions

  • Will there be free shipping and free returns while stores are closed?
    Yes, we're currently offering free standard shipping and free returns (no return shipping fees) for online purchases, when logged in to your aritzia.com account. For a limited time, subject to change. The Aritzia Community™ Sponsor Packages are excluded from the Free Shipping Promotion. An $8 shipping fee will be added at checkout to support the delivery of Relief Packages to frontline healthcare workers.

    Please see return information for additional details about full refund or merchandise credit eligibility.
  • What if I need to return or exchange something?
    Here at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we navigate these times with everyone’s safety in mind.

    While we have temporarily closed our stores, we have adjusted our policies and are taking extra measures to ensure we can continue offering the same exceptional service you’ve come to expect from us.


    Online Purchases Return & Exchange Policy

    Regular Priced Merchandise

    RETURNS

    We’ve extended our online return policy. You can receive a full refund within 30 days from the shipping date or a merchandise credit within 45 days from the shipping date. After 45 days, we will no longer accept returns.

    As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10-14 days) to issue your refunds. We appreciate your patience during this time.

    EXCHANGES

    We are not able to offer exchanges online. While our stores remain closed to protect our employees and communities, we recommend returning your order and placing a new order online.

    Sale Merchandise

    RETURNS

    Sale items marked with a discount less than 50% can be returned for merchandise credit on a gift card if returned within 30 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.

    Sale items marked with a discount of 50% or greater are final sale.

    EXCHANGES

    We are not able to offer exchanges online. While our stores remain closed to protect our employees and communities, we recommend returning your order and placing a new order online.


    In Store Purchases Return & Exchange Policy

    Regular Priced Merchandise

    RETURNS

    If you purchased in-store in March, we’re extending our return policy to 14 days once stores reopen in your area.

    EXCHANGES

    If you purchased in-store in March, we’re extending our exchange and merchandise credit policy to 14 days once stores reopen in your area.

    After 14 days resuming normal business operations, we will no longer accept returns or exchanges.

  • How do I ship my product back for return?
    If you purchased from aritzia.com, you can ship your return back via mail using your return shipping label included in your order. It can take up to 14 days to receive and have your return processed onto your original method of payment.

    Please note, as we take extra precautions to keep our people safe, it may take us slightly longer than usual to process your returns. We appreciate your patience during this time.

    If you purchased in-store with the help of a Style Advisor, you’ll need to bring your items into the store once we re-open to the public.
  • I have an order outstanding. When will I get my order? Can I refund it?
    This depends on what stage of the order process your purchase is at. We’re happy to find out for you, please contact our Aritzia Concierge team on our aritzia.com live chat or email service@aritzia.com and have your order number ready.
  • Can I change my shipping address?
    This depends on what stage of the order process your purchase is at. We’re happy to find out for you, please contact our Aritzia Concierge team on our aritzia.com live chat or email service@aritzia.com and have your order number ready.
  • I dropped an item off at a store for repair. How can I get this?
    Your repair is safe and secure at the store location you dropped it off at. You can pick it up as soon as the store reopens. Dates will be confirmed at a later time.
  • I received an email/phone call letting me know my order has arrived in-store, can I go pick it up?
    Your order is safe and secure at the store location and you can pick it up as soon as our stores reopen. Dates will be confirmed at a later time.
  • When are you reopening stores?
    This is a great question and, unfortunately, we can't provide a date. We’ll continue to reassess the public health risk, based on the best available evidence as the situation evolves, following the guidance of Canada and USA Public Health resources.

Still have questions? Contact us! We're happy to help.