Last Updated: June 13, 2018.
Your privacy is important to United States of Aritzia Inc. and its corporate affiliates (collectively "Aritzia"). This Policy explains how Aritzia collects, uses, discloses, and retains your information, including the use of personal information in connection with interest-based advertising
"Personal information" means information about an identifiable individual that allows someone to identify or contact you, including, for example, your mailing address, telephone number, or e-mail address.
How Aritzia Collects Your Personal Information — You may be asked to voluntarily provide your personal information to Aritzia anytime you are in contact with Aritzia, including when you purchase products or services from Aritzia through retail stores, or websites. In those circumstances you can choose not to provide certain requested personal information, but then you may not be able to purchase products or services or access or use certain features of Aritzia's websites.
For example, when you purchase products or services from Aritzia (including at an Aritzia retail store, or through an Aritzia website), when you create or manage an account with Aritzia (including a user account for an Aritzia website), when you send us an e-mail, when you register, or subscribe for Aritzia's newsletters or promotions, or participate in Aritzia's promotions, sweepstakes, contests, or surveys, and when you contact Aritzia's Customer Care, Aritzia (or its service provider) may collect a variety of your personal information, including your name, date of birth, credit card and payment information, mailing and shipping addresses, e-mail address, phone numbers, and any other personal information you voluntarily provide. In addition, Aritzia may retain your purchase history from both retail stores and Aritzia's websites.
You might also provide Aritzia with the personal information (such as name, e-mail, mailing, and shipping address) of other persons, such as family or friends for whom you purchase products or services (including gift cards) or to whom you ship purchases, or friends that you register for a refer-a-friend promotion or similar services, or friends that you share a product or article with from Aritzia's websites. Please ensure that you have the consent of other persons before you provide their personal information to Aritzia.
How Aritzia Uses Your Personal Information — Aritzia uses your personal information for various purposes in connection with our relationship with you for the provision of our products and services, including: (a) to contact and correspond with you regarding your transactions and your use of Aritzia's products and services and to provide you with Customer Care services, (b) to provide you with information regarding Aritzia's announcements, promotions, upcoming events, new products, special features, and store openings; (c) to facilitate transactions and process orders and payments for products and services purchased by you (including to remind you of un-purchased items left in your online shopping cart, to contact you regarding billing and payment discrepancies, and to validate receipts); (d) to process and respond to your specific suggestions, comments, inquiries and requests, and to otherwise administer Aritzia's relationship with you; (e) to personalize and improve your shopping experience; (f) to administer and facilitate your participation in sweepstakes, contests, and promotions; (g) to create and manage your account; and (h) to develop, deliver, and improve Aritzia's products, services, and advertising.
Aritzia may also develop a confidential profile for you, which will be used to provide services to you and facilitate your transactions with Aritzia and your use of Aritzia's websites and services.
Aritzia may combine your personal information collected through various sources, including information collected at Aritzia's retail stores and through Aritzia's websites, and information obtained from other sources.
Aritzia also creates and collects "non-personal information" - information that is not associated with or linked to your personal information, including personal information that has been aggregated or otherwise anonymized so that it no longer relates to an identifiable individual.
Aritzia may use, disclose, transfer, and retain non-personal information for any purpose and in any manner whatsoever.
Cookies and Other Technologies
Aritzia's websites, online services, e-mail messages, and advertisements may use "cookies" and other similar technologies, such as web beacons, pixel or gif tags, and action tags. Those technologies collect information that assists Aritzia to improve products and services, advertising, customer communications and the shopping experience.
Information provided by cookies may be collected and processed by Aritzia or by its third party service providers, including Google and Facebook.
Do Not Track
Aritzia does not respond to do not track signals.
Third Party Analytics and Ad Serving Services on Aritzia’s Websites
Aritzia’s websites may make use of Google Analytics Demographics and Interest Reporting. Aritzia and third party vendors, including Google, may use first-party cookies (such as Google Analytics cookies) and third party cookies to collect information, including but not limited to, geographic, demographic, and interest reporting information, to recognize and understand user preferences, make improvements to Aritzia’s websites and services, choose content to display to you, and for other business purposes.
You may opt-out of tracking and prevent your data from being collected and used by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
You may opt-out of receiving interest-based advertisements on a website, social media site or other online service by using their advertising preferences settings. If you do so, you may still see Aritzia’s ads on the site but the ads will not be based tracking technologies.
Information about online interest-based advertising and how you can opt-out of receiving those ads are available here: youradchoices.ca/choices, aboutads.info/choices and www.networkadvertising.org. Information about ads on Facebook is available here: https://www.facebook.com/help/516147308587266/?helpref=hc_fnav.
Social Networking and Similar Situations
Disclosure of Personal Information
For example, Aritzia engages service providers to help operate Aritzia's websites, advertising, and e-mail services and to analyze information collected through the websites, advertising, and e-mail (including through cookies and other similar technologies).
For example, Aritzia may disclose information to law enforcement authorities or other businesses and organizations in connection with the detection, prevention, and prosecution of activities that Aritzia reasonably believes to be unlawful or fraudulent (including activities at Aritzia's retail stores or websites), and the disclosed information may include personal information of the individuals suspected of involvement in unlawful or fraudulent activities.
Retention, Location, and Protection of Personal Information
Aritzia employs reasonable safeguards - including administrative, technical and physical measures - appropriate to the sensitivity of the personal information in its possession or under its control in order to protect that information from unauthorized access, collection, use, disclosure, disposal, or similar risks. While Aritzia uses reasonable efforts to protect your information, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and therefore, Aritzia cannot guarantee absolute security of your personal information.
Accuracy and Access to Personal Information
You can help Aritzia maintain the accuracy and completeness of your information (including your Aritzia website account information) by notifying Aritzia of any changes to your personal information. You may update your Aritzia website account information through Aritzia's websites.
You may request access to your personal information and information about Aritzia's collection, use, disclosure, and retention of that information by sending your request to Aritzia's Chief Privacy Officer at one of the addresses noted below. Subject to applicable exceptions and limitations prescribed by law, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.
Personal Information of Children — Aritzia does not knowingly collect personal information from children who are under 13 years of age. Please immediately contact Aritzia's Chief Privacy Officer at one of the addresses noted below if you believe that Aritzia has unintentionally collected personal information from a child under 13 years of age. If Aritzia learns that it has inadvertently collected the personal information of a child under 13 years of age, Aritzia will use reasonable efforts to delete that information from its systems (except to the extent that retention of the personal information is required or permitted by applicable law).
Employment — Aritzia may use and disclose your personal information to administer and process your application for employment with Aritzia and related matters.
Notices to You — You consent to Aritzia sending you emails (to the email addresses you provide to Aritzia) regarding this Policy and related matters.