Last updated: January 31, 2025

PROGRAM TERMS

Clientele (the 'Program') is a promotional benefits program offered by Aritzia LP ('Aritzia') to eligible Aritzia clients. These Clientele VIC Terms and Conditions (the 'VIC Terms') apply to Aritzia clients who have been identified as "Very Important Clientele" or "VIC" under the Program on their Aritzia account.

These VIC Terms apply to VIC access to, and participation in, the Program, and they are subject to, and for VIC, made part of, Aritzia's Terms of Use as applicable ('Terms of Use'). The additional terms, conditions and policies (collectively, the "Other Terms and Conditions") that apply to purchases of products and services through www.aritzia.com (the 'Website') and to specific portions or features of, or services offered through, the Website, including, without limitation, Aritzia's Shipping & Delivery Terms and Return & Exchange Terms, also apply to the Program.

Except as described herein, these VIC Terms do not in any way alter the Terms of Use, Other Terms and Conditions or any other agreement you may have with Aritzia for other products or services. To the extent there are conflicts between these VIC Terms and the Terms of Use or Other Terms and Conditions, these VIC Terms will control with respect to the Program as it applies to VIC.

By participating in the Program as VIC, you agree to be bound by these VIC Terms, as amended from time to time. If you do not agree or otherwise do not wish to participate in the Program as VIC, you may opt out at any time (see 'Opt Out' below).

Capitalized terms used and not defined herein have the meanings ascribed to such terms in the Terms of Use.

VIC ELIGIBILITY

Eligibility to be part of the Program as VIC is determined by Aritzia in its sole discretion.

You may not participate in the Program as VIC unless you:

• are a current resident of Canada;

• have an Aritzia account; and

• are the age of majority in the jurisdiction in which you live (or, if you are a minor, are at least 14 years of age and have obtained consent from your parents or legal guardians to participate) and can form legally binding contracts under applicable law.

VIC who are minors confirm that they have obtained consent from their parents or legal guardians to participate in the Program as VIC in accordance with these VIC Terms. Minors under the age of 14 are not eligible to participate in the Program.

VIC REWARDS

VIC are eligible for the following rewards and services ('Rewards'), all of which are subject to the exceptions noted below:

• Early Access to Product: VIC will be given the ability to view and/or purchase select items before they are generally available online or in-store to clients who are not part of the Program as VIC.

• Free Express Shipping: VIC will receive complimentary express shipping within Canada. VIC must sign-in to their Canadian aritzia.com account and select 'express shipping' as their shipping method. The charge will automatically update to $0. For additional details about order cutoff times, please visit our Shipping Info page.

• Free Returns: VIC will receive free returns on eligible orders within Canada when signed into their Canadian Aritzia account. To start a return, please visit our Order History page.

• Personalized Styling Appointments: VIC can book a personalized styling appointment with a Style Advisor in store or through Aritzia Concierge, our customer care team, at 1-855-ARITZIA.

• Priority Concierge Access: VIC phone inquiries will be treated with the highest priority by Aritzia Concierge, when using the phone number associated with your profile.

• Early Access to Sale: VIC will be given the opportunity to shop The Summer Event and The Winter Event early.

Rewards are intended for personal use only. Commercial use is prohibited. Rewards are not transferrable, have no cash value and cannot be redeemed for cash. Rewards will expire on January 31st, 2026.

PERSONAL INFORMATION AND PROGRAM COMMUNICATIONS

By participating in the Program, you consent to Aritzia's collection, use and disclosure of your personal information as described in Aritzia's Privacy Policy.

You agree that we may communicate with you about the Program and for customer care purposes via e-mails, calls and/or text messages using the e-mail address and/or telephone number you provide to us in your Aritzia profile. Calls and texts may be initiated using an automatic telephone dialing system or other automated system for the selection or dialing of numbers. Calls may be live, prerecorded or synthesized messages.

CANCELLATION, TERMINATION, MODIFICATION

To the fullest extent permitted under applicable law, we reserve the right to cancel, terminate or change the VIC Terms, the Rewards, and any related benefits, in whole or in part, at any time, with or without prior notice, for any reason in our sole discretion. Participation in the Program as VIC is granted in Aritzia's sole discretion, and may be withdrawn in Aritzia's sole discretion, with or without prior notice.

Abuse of your VIC status, including through the attempted sale, barter or transfer of Rewards, the creation of multiple accounts for the same individual, your violation of these VIC Terms, or other improper conduct as determined by Aritzia in its sole judgment, may result in disqualification from the Program as VIC and cancellation of any Rewards accrued.

OPT OUT

You may opt out of the Program as VIC at any time by calling Aritzia Concierge at 1-855-ARITZIA. By doing so, you agree that you will lose all Rewards associated with the Program as VIC.

If you change your mind after opting-out, you can request to be considered for re-enrolment in the Program as VIC by calling Aritzia Concierge at 1-855-ARITZIA. Re-enrolment is at Aritzia's sole discretion.

CLIENTELE PAGE

Your Clientele page is your destination for anything related to your status as VIC, including Rewards available to you. Your Clientele page can be accessed by logging onto your Canadian aritzia.com account.

GENERAL

You agree that we may provide updates, notices, disclosures and amendments to these VIC Terms, and other information relating to your participation in the Program as VIC, by telephone or electronic means. Aritzia is not responsible for Program-related communications or Rewards that are not delivered due to technical or network transmission failures or errors or your failure to update your e-mail address, phone number or other contact information. You are responsible for maintaining the accuracy of your account information. You may update your account information on aritzia.com or by contacting Aritzia Concierge at 1-855-ARITZIA. The VIC Terms constitute the entire agreement between you and Aritzia regarding your participation in the Program as VIC and supersede any prior written or oral terms related thereto.