Here at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we navigate these times with everyone’s safety in mind.

FAQs

Returns & Exchanges

Returns & Exchange


Online Purchases Return & Exchange Policy

Regular Priced Merchandise

RETURNS

You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. After 30 days, we will no longer accept returns.

As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10–14 days) to issue your refunds. We appreciate your patience during this time.

EXCHANGES

We are not able to offer exchanges online. While our stores are reopening, we recommend returning your order and placing a new order online.

Sale Merchandise

RETURNS

Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.

Sale items marked with a discount of 50% or greater are final sale.

EXCHANGES

We are not able to offer exchanges online. While our stores are reopening, we recommend returning your order and placing a new order online.


In Store Purchases Return & Exchange Policy

For purchases made in store, you can return or exchange your purchases in store only.

Regular Priced Merchandise

EXTENDED RETURN AND EXCHANGE POLICY: TEMPORARY STORE CLOSURE

We’re extending our Returns & Exchanges policy. If you purchased an item in-store 10 days before a boutique closure, or through Call & Collect after a boutique closure, you have 14 days to return or exchange at the original boutique of purchase — once it has reopened. After 14 days of reopening, we will no longer accept returns or exchanges.

RETURN AND EXCHANGE POLICY: OPEN STORES

Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from.Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in.

Sale Merchandise

All sale and discounted items bought in store are final sale.


Return & Exchange Details

For all returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.

The following items are final sale and not eligible for return or exchange:

  • Sale items marked at 50% off or greater
  • Bodysuits
  • Swimwear
  • Hosiery
  • Jewelry
  • All intimates
  • Face Masks
  • Aritzia Community™ Relief Packages
  • Aritzia Community™ Sponsor Packages – Diamond
  • Aritzia Community™ Sponsor Packages – Double Diamond
  • The Super Puff™ Personalized

Gift Cards

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.

PayPal

Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, we’ll exchange them or issue you merchandise credit.

Afterpay

Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. If you return items purchased on aritzia.com via Afterpay in store, we’ll refund, exchange or issue you merchandise credit, in accordance with our Online Purchases Return & Exchange Policy. Subsequent instalments to Afterpay may be required. For more information on Afterpay, please see our Afterpay FAQ.


How to Mail Back an Online Return

Follow the two steps below to complete online returns for online purchases. If you are returning items from multiple orders, please contact our Aritzia Concierge to set up your return.

  1. Complete a return request from the Order History page if you have an account. If you checked out as a guest, fill out the Order Tracking Form.
  2. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. Pack and ship your return, following the instructions outlined on the Return Confirmation page. A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund.

Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email. Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.


Order Cancellation

Hit the Submit Order button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us.