FAQs

Got Questions? We have Answers
  • How are taxes and duties applied to international orders?
    The prices on our website do not include taxes, duties or shipping. Depending where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value, and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer (that’s you). They will be charged upon arrival.

    On rare occasions, customs agents may delay the delivery of packages at their discretion.

    The powers that be also require us to state the value of your order (i.e. the price) directly on your package. We know what you’re thinking, and no, we cannot mark any package(s) as a “gift” to help you avoid paying extra fees. (Sorry.)

    Aritzia has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.
  • I'm looking for an item. Can you let me know if it's available?
    We'd love to assist you! Please contact Aritzia Concierge at service@aritzia.com.
  • What is the Return & Exchange policy for items ordered on Aritzia.com?
    We will gladly refund (in original tender) regular-priced, new merchandise within 30 days of the shipping date. After this time, a merchandise credit onto a Merchandise Card will be issued for a period of up to 40 days from the shipping date.

    Sale and discounted items can be returned for merchandise credit on a Merchandise Card within 30 days of the shipping. To return items for a merchandise credit, please contact Aritzia Concierge at service@aritzia.com.

    Merchandise must not be washed, worn, or damaged. All original tags must be attached and all items must be accompanied by a valid receipt.

    Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale.

    Gift Cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a Gift Card will be refunded as merchandise credit onto a Merchandise Card.

    For more information on Returns & Exchanges, click here
  • Can you assist me with submitting my online order?
    We'd love to assist you! Please contact Aritzia Concierge at service@aritzia.com.
  • When will my online order be delivered?
    Once an order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to go to the carrier's website, where you can track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.

    You can also track your order in your order history. Log into your account using your e-mail address and password, then click on your order number in your order history. The tracking number will appear under the 'Status & Tracking' column. Click on the link to get the tracking information for your order.

    For more information on Shipping, click here

Still Have Questions? Contact us! We're happy to help.

Got Questions? We have Answers
  • How are taxes and duties applied to international orders?
    The prices on our website do not include taxes, duties or shipping. Depending where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value, and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer (that’s you). They will be charged upon arrival.

    On rare occasions, customs agents may delay the delivery of packages at their discretion.

    The powers that be also require us to state the value of your order (i.e. the price) directly on your package. We know what you’re thinking, and no, we cannot mark any package(s) as a “gift” to help you avoid paying extra fees. (Sorry.)

    Aritzia has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.
  • I'm looking for an item. Can you let me know if it's available?
    We'd love to assist you! Please contact Aritzia Concierge at service@aritzia.com.
  • What is the Return & Exchange policy for items ordered on Aritzia.com?
    We will gladly refund (in original tender) regular-priced, new merchandise within 30 days of the shipping date. After this time, a merchandise credit onto a Merchandise Card will be issued for a period of up to 40 days from the shipping date.

    Sale and discounted items can be returned for merchandise credit on a Merchandise Card within 30 days of the shipping. To return items for a merchandise credit, please contact Aritzia Concierge at service@aritzia.com.

    Merchandise must not be washed, worn, or damaged. All original tags must be attached and all items must be accompanied by a valid receipt.

    Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale.

    Gift Cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a Gift Card will be refunded as merchandise credit onto a Merchandise Card.

    For more information on Returns & Exchanges, click here
  • Can you assist me with submitting my online order?
    We'd love to assist you! Please contact Aritzia Concierge at service@aritzia.com.
  • When will my online order be delivered?
    Once an order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to go to the carrier's website, where you can track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.

    You can also track your order in your order history. Log into your account using your e-mail address and password, then click on your order number in your order history. The tracking number will appear under the 'Status & Tracking' column. Click on the link to get the tracking information for your order.

    For more information on Shipping, click here

Still Have Questions? Contact us! We're happy to help.

FAQs

Shipping

Shipping

We’re pretty excited about getting your order to you. We ship to all countries except those listed in the Shipping Restrictions section below.


Shipping Options

Receive free Standard Shipping on orders over $100, excluding taxes and duties. Please note that this offer is not available in the following countries: American Samoa, Anguilla, Antigua, Bolivia, Bonaire, Canary Islands, Cook Islands, Curacao, Fiji, French Guyana, Greenland, Guam, Guernsey, Jersey, Kiribati, Kosovo, Liberia, Libya, Mayotte, Montserrat, Myanmar, Nauru, Nevis, New Caledonia, Niue, Papua New Guinea, Puerto Rico, Saipan, Slovenia, Solomon Islands, Somalia, South Sudan, St. Kitts, Tahiti, Tonga, Turks & Caicos Islands, Tuvalu, Vanuatu, British Virgin Islands, U.S. Virgin Islands, Yemen.

A note about shipping to China – our order limit has changed from $720 USD to $130 USD. Details.

Receive free Express Shipping on orders over $500, excluding taxes and duties.

*All shipping estimates exclude weekends and holidays.

Country Standard* Express*
Afghanistan 8 to 14 business days 5 business days
Albania 8 to 14 business days 3 business days
Algeria 8 to 14 business days 3 business days
American Samoa 8 to 14 business days 5 business days
Andorra 8 to 14 business days 3 business days
Angola 8 to 14 business days 4 business days
Anguilla 4 business days
Antigua 4 business days
Argentina 8 to 14 business days 3 business days
Armenia 8 to 14 business days 2 business days
Aruba 8 to 14 business days 3 business days
Australia 8 to 10 business days 3 business days
Austria 4 to 7 business days 2 business days
Azerbaijan 8 to 14 business days 4 business days
Bahamas 8 to 14 business days 3 business days
Bahrain 8 to 14 business days 5 business days
Bangladesh 8 to 14 business days 3 business days
Barbados 8 to 14 business days 3 business days
Belarus 8 to 14 business days 4 business days
Belgium 4 to 7 business days 2 business days
Belize 8 to 14 business days 3 business days
Benin 8 to 14 business days 3 business days
Bermuda 8 to 14 business days 3 business days
Bhutan 8 to 14 business days 4 business days
Bolivia 8 to 14 business days 5 business days
Bonaire 3 business days
Bosnia & Herzegovina 8 to 14 business days 3 business days
Botswana 8 to 14 business days 4 business days
Brazil 8 to 14 business days 3 business days
Brunei 8 to 14 business days 5 business days
Bulgaria 8 to 14 business days 2 business days
Burkina 8 to 14 business days 3 business days
Burundi 8 to 14 business days 4 business days
Cambodia 8 to 14 business days 3 business days
Cameroon 8 to 14 business days 4 business days
Canary Islands 4 business days
Cape Verde 8 to 14 business days 5 business days
Cayman Islands 8 to 14 business days 3 business days
Central African Republic 8 to 14 business days 6 business days
Chad 8 to 14 business days 4 business days
Chile 8 to 14 business days 3 business days
China 8 to 14 business days
Colombia 8 to 14 business days 3 business days
Comoros Islands 8 to 14 business days 5 business days
Congo 8 to 14 business days 4 business days
Congo, Democratic Republic 8 to 14 business days 3 business days
Cook Islands 8 to 14 business days 5 business days
Costa Rica 8 to 14 business days 3 business days
Croatia 8 to 14 business days 2 business days
Curacao 3 business days
Cyprus 8 to 14 business days 2 business days
Czech Republic 8 to 14 business days 2 business days
Denmark 4 to 7 business days 2 business days
Djibouti 8 to 14 business days 5 business days
Dominica 8 to 14 business days 4 business days
Dominican Republic 8 to 14 business days 3 business days
East Timor 8 to 14 business days 5 business days
Ecuador 8 to 14 business days 3 business days
Egypt 8 to 14 business days 3 business days
El Salvador 8 to 14 business days 3 business days
Equatorial Guinea 8 to 14 business days 5 business days
Eritrea 8 to 14 business days 4 business days
Estonia 8 to 14 business days 2 business days
Ethiopia 8 to 14 business days 3 business days
Falkland Islands 8 to 14 business days 5 business days
Faroe Islands 8 to 14 business days 5 business days
Fiji 8 to 14 business days 5 business days
Finland 4 to 7 business days 2 business days
France 4 to 7 business days 3 business days
French Guyana 8 to 14 business days 4 business days
Gabon 8 to 14 business days 3 business days
Gambia 8 to 14 business days 3 business days
Georgia 8 to 14 business days 5 business days
Germany 4 to 7 business days 3 business days
Ghana 8 to 14 business days 3 business days
Gibraltar 8 to 14 business days 2 business days
Greece 4 to 7 business days 2 business days
Greenland 8 to 14 business days 6 business days
Grenada 8 to 14 business days 4 business days
Guadeloupe 8 to 14 business days 4 business days
Guam 4 business days
Guatemala 8 to 14 business days 3 business days
Guernsey 2 business days
Guinea 8 to 14 business days 4 business days
Guinea-Bissau 8 to 14 business days 4 business days
Guyana 8 to 14 business days 4 business days
Haiti 8 to 14 business days 3 business days
Honduras 8 to 14 business days 3 business days
Hong Kong 8 to 14 business days 3 business days
Hungary 8 to 14 business days 3 business days
Iceland 8 to 14 business days 2 business days
India 8 to 14 business days 4 business days
Indonesia 8 to 14 business days 4 business days
Iraq 8 to 14 business days 6 business days
Ireland, Republic 4 to 7 business days 2 business days
Israel 8 to 14 business days 6 business days
Italy 4 to 7 business days 3 business days
Ivory Coast 8 to 14 business days 4 business days
Jamaica 8 to 14 business days 2 business days
Japan 5 to 7 business days 3 business days
Jersey 2 business days
Jordan 8 to 14 business days 3 business days
Kazakhstan 8 to 14 business days 4 business days
Kenya 8 to 14 business days 3 business days
Kiribati 8 to 14 business days 5 business days
Kosovo 2 business days
Kuwait 8 to 14 business days 5 business days
Kyrgyzstan 8 to 14 business days 5 business days
Laos 8 to 14 business days 4 business days
Latvia 8 to 14 business days 2 business days
Lebanon 8 to 14 business days 3 business days
Lesotho 8 to 14 business days 4 business days
Liberia 5 business days
Libya 5 business days
Liechtenstein 8 to 14 business days 2 business days
Lithuania 8 to 14 business days 2 business days
Luxembourg 4 to 7 business days 2 business days
Macau 8 to 14 business days 3 business days
Macedonia 8 to 14 business days 3 business days
Madagascar 8 to 14 business days 4 business days
Malawi 8 to 14 business days 4 business days
Malaysia 8 to 14 business days 3 business days
Maldives 8 to 14 business days 4 business days
Mali 8 to 14 business days 3 business days
Malta 8 to 14 business days 2 business days
Marshall Islands 8 to 14 business days 5 business days
Martinique 8 to 14 business days 5 business days
Mauritania 8 to 14 business days 4 business days
Mauritius 8 to 14 business days 3 business days
Mayotte 8 to 14 business days 5 business days
Mexico 4 to 5 business days 1 business day
Micronesia 8 to 14 business days 5 business days
Moldova, Republic 8 to 14 business days 5 business days
Monaco 8 to 14 business days 2 business days
Mongolia 8 to 14 business days 5 business days
Montenegro, Republic 8 to 14 business days 3 business days
Montserrat 4 business days
Mozambique 8 to 14 business days 4 business days
Myanmar 3 business days
Namibia 8 to 14 business days 4 business days
Nauru, Republic 8 to 14 business days 5 business days
Nepal 8 to 14 business days 4 business days
Netherlands 4 to 7 business days 3 business days
Nevis 4 business days
New Caledonia 8 to 14 business days 6 business days
New Zealand 8 to 14 business days 3 business days
Nicaragua 8 to 14 business days 3 business days
Niger 8 to 14 business days 5 business days
Nigeria 8 to 14 business days 3 business days
Niue 8 to 14 business days 5 business days
Norway 8 to 14 business days 2 business days
Oman 8 to 14 business days 3 business days
Pakistan 8 to 14 business days 3 business days
Palau 8 to 14 business days 3 business days
Panama 8 to 14 business days 2 business days
Papua New Guinea 8 to 14 business days 5 business days
Paraguay 8 to 14 business days 4 business days
Peru 8 to 14 business days 3 business days
Philippines 8 to 14 business days 4 business days
Poland 8 to 14 business days 2 business days
Portugal 4 to 7 business days 2 business days
Puerto Rico 3 business days
Qatar 8 to 14 business days 2 business days
Reunion Island 8 to 14 business days 4 business days
Romania 8 to 14 business days 2 business days
Rwanda 8 to 14 business days 3 business days
Saipan 5 business days
San Marino 8 to 14 business days 2 business days
Sao Tome & Principe 8 to 14 business days 5 business days
Saudi Arabia 8 to 14 business days 3 business days
Senegal 8 to 14 business days 3 business days
Serbia, Republic 8 to 14 business days 3 business days
Seychelles 8 to 14 business days 4 business days
Sierra Leone 8 to 14 business days 3 business days
Singapore 8 to 14 business days 3 business days
Slovakia 8 to 14 business days 2 business days
Slovenia 3 business days
Solomon Islands 8 to 14 business days 5 business days
Somalia 4 business days
South Africa 8 to 14 business days 3 business days
South Korea 5 to 7 business days 4 business days
South Sudan 4 business days
Spain 4 to 7 business days 2 business days
Sri Lanka 8 to 14 business days 3 business days
St. Barthelemy 8 to 14 business days 4 business days
St. Helena 8 to 14 business days 6 business days
St. Kitts 4 business days
St. Lucia 8 to 14 business days 4 business days
St. Maarten 8 to 14 business days 3 business days
St. Vincent 8 to 14 business days 4 business days
Suriname 8 to 14 business days 4 business days
Swaziland 8 to 14 business days 2 business days
Sweden 4 to 7 business days 2 business days
Switzerland 8 to 14 business days 2 business days
Tahiti 5 business days
Taiwan 8 to 14 business days 4 business days
Tajikistan 8 to 14 business days 5 business days
Tanzania 8 to 14 business days 3 business days
Thailand 8 to 14 business days 3 business days
Togo 8 to 14 business days 3 business days
Tonga 8 to 14 business days 5 business days
Trinidad & Tobago 8 to 14 business days 3 business days
Tunisia 8 to 14 business days 4 business days
Turkey 8 to 14 business days 2 business days
Turks & Caicos Islands 3 business days
Tuvalu 8 to 14 business days 5 business days
Uganda 8 to 14 business days 3 business days
Ukraine 8 to 14 business days 3 business days
United Arab Emirates 8 to 14 business days 2 business days
United Kingdom 4 to 7 business days 3 business days
Uruguay 8 to 14 business days 3 business days
Uzbekistan 8 to 14 business days 5 business days
Vanuatu 8 to 14 business days 5 business days
Venezuela 8 to 14 business days 3 business days
Vietnam 8 to 14 business days 4 business days
Virgin Islands (British) 3 business days
Virgin Islands (US) 4 business days
Western Samoa 8 to 14 business days 5 business days
Yemen, Republic 4 business days
Zambia 8 to 14 business days 4 business days
Zimbabwe 8 to 14 business days 4 business days

Shipping costs are based on your location and will be provided at checkout. Standard shipping is not available in all countries.


Order Processing Times

For most countries, orders placed Monday to Friday by 2pm ET ship the same day. Orders placed after 2pm ET Friday will ship the following Monday. Orders placed on weekends or U.S. holidays will be processed the next business day.

Orders to the following countries will ship within 24 hours (excluding weekends and holidays in the U.S. and Canada).

Cayman Islands, Pakistan, Aruba, Turkey, Kuwait, Mayotte, Oman, Kosovo, Saudi Arabia, Tunisia, Turks & Caicos Islands, Ukraine, Eritrea, Brazil, Costa Rica, Guadeloupe, St. Barthélemy, Algeria, Guinea, Honduras, Niger, Nigeria, Comoros Islands, Congo, Democratic Republic of Congo, Iraq, Antigua, Bangladesh, Ecuador, Haiti, Togo, Trinidad and Tobago, Falkland Islands, Libya, Micronesia, Nauru, Republic, Nevis, Niue, Sao Tome and Principe, Somalia, St. Helena

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required. Some exceptions apply.


Shipping Restrictions

Shipping to P.O. Boxes

You may only ship to one address per order.

We are unable to ship to P.O. Boxes, APO/FPO, and US Territories at this time.

Aritzia does not ship to Crimea, Cuba*, Iran, North Korea, Sudan, Syria or Russia.

*Shipping to Cuba may soon be available, pending U.S. policy changes.

Shipping to Multiple Addresses

You may only ship to one address per order.

If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address. For corporate orders, please contact Aritzia Concierge.


Taxes & Duties

For more information, see our Payment & Security terms.

Please note: Aritzia does not cover duties or taxes.


Order Tracking Information

Shipping Confirmation & E-Receipt Email

  1. Once an order has shipped, we'll send you an email with the tracking number.
  2. Click the link in the email to track the progress of your shipment.

Order History

You can also track your order in your order history.

  1. Sign into your account and click Order History. If you used Guest Checkout and do not have an Aritzia account, just click Order Tracking at the bottom of the page and follow the prompts.
  2. Click "View Order" in your order history.
  3. Click "Track Items" to get the tracking information for your order.

It may take up to 72 hours for your tracking number to be activated.


Refused Shipments

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and call Aritzia Concierge so we can get you sorted.

If you refuse your order or any part of it without authorization from us, you will be responsible for all shipping, duties and taxes.


Redirecting An Order

Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!

FAQs

Payment & Security Policy

Payment & Security Policy

Website Security

To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.

You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.

Payment Options

We accept the following payment methods:

Credit cards:
Visa
Mastercard
American Express
Discover
Giftcards:
Aritzia, TNA, and Wilfred Gift Cards
Others:
PayPal

For information on PayPal returns, please see our Returns & Exchange information.

Please note that accepted payment methods vary by country

Charging Payments

When you place your order, your payment will be submitted for authorization and will only be charged when your order is shipped. Charges will appear on your credit card statement as "Aritzia.com".

You agree to pay the price applicable for the merchandise in your order as of the time you submitted your order ("Merchandise Price"), and the delivery fees for the shipping service you select ("Shipping Fees"). Aritzia will automatically bill your credit card submitted as part of the order process for such amounts and you hereby authorize us to do so.

We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications of information before accepting any order. Your order is not accepted until it is shipped. If we cancel all or a part of your order, your sole, and exclusive remedy is either that (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order.

Taxes and Duties

The prices on our website do not include taxes, duties or shipping.

Depending where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value, and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer (that’s you). They will be charged upon arrival.

Occasionally, customs agents may delay the delivery of packages at their discretion.

The powers that be also require us to state the value of your order (i.e. the price) directly on your package. We know what you’re thinking, and no, we cannot mark any package(s) as a “gift” to help you avoid paying extra fees. (Sorry.)

Aritzia has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.

Shipping Options

See our  Shipping & Delivery page.

FAQs

Returns & Exchanges

Returns & Exchange


Online Purchases - Return & Exchange Policy

Not in love? Returns are super easy.

Also, we’re excited to share that, as part of our commitment to reducing environmental impact, we have eliminated paper invoices for online orders. Your Shipping Confirmation & E-Receipt emails are considered your receipt now.

Gift orders will continue to receive a printed gift receipt and personalized gift message.

Regular Priced Merchandise

RETURNS
  • You can receive a full refund within 30 days from the shipping date or merchandise credit on an eGift Card within 40 days from the shipping date. After 40 days, we will no longer accept returns.
EXCHANGE
  • We are not able to offer exchanges online. If you would like to exchange an item, you’ll need to complete a return and place a new order. Aritzia does not cover international return shipping costs.

Sale Merchandise

RETURNS

  • Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 30 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.
  • Sale items marked at 50% off or greater are final sale.

EXCHANGE
  • We are not able to offer exchanges online. If you would like to exchange an item, you’ll need to complete a return and place a new order. Aritzia does not cover international return shipping costs.

Return & Exchange Details

For all returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached.
  • International return shipping costs are not covered by Aritzia.

The following items are final sale and not eligible for return or exchange:

  • Sale items marked at 50% off or greater
  • Bodysuits
  • Swimwear
  • Hosiery
  • Jewelry
  • All intimates except bralettes

Gift Cards

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto an eGift Card. Nice and simple.


How to Request a Return

Please reach out to our Aritzia Concierge team for assistance with your return at service@aritzia.com.


How to Mail Back an Online Return

  1. Contact Aritzia Concierge, and let them know your order number and the items you wish to return. Aritzia Concierge will create your Return Number and email you your Prepaid Return Label along with any other required shipping documents.
  2. Place the items into the bag we sent with you order, Then place the bag into the box we sent your order in and seal it securely.
  3. Stick the Prepaid Return Label we've provided over the original shipping label. Important: Make sure the previous label’s barcode is completely covered. A return postage fee of $45 will be deducted from your refund.
  4. Drop off your package at the shipping carrier's location listed on your Prepaid Return Label.
  5. Once we receive your package, your return will be processed within 7 to 10 business days. When your return is complete, we'll e-mail you right away and let you know.

Please note: If you’re returning multiple items, include all items in one box and use one Prepaid Return Label (even if some of them arrived in separate shipments or boxes).

When your refund is complete, we'll email you right away and let you know. Original shipping charges will be deducted from your refund. Aritzia does not refund duties or taxes.


Online Return Refund & Processing

Refunds will be credited to the original method of payment you made on Aritzia.com.
All returned items that were purchased using a gift card will be refunded back onto a gift card.
Once we receive your return package, we’ll process your return within 7 to 10 business days.

Ready to start your return? Contact Aritzia Concierge at service@aritzia.com


Order Cancellation

Hit the Submit Order button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or live chat us.

FAQs

Special Orders

Special Orders

What is a Special Order?

Good question! Special Order items are items that have not yet arrived to us, but can be purchased in advance for when they do. Once we have the items in stock, we will ship the Special Order to you directly.

Shipping Date

We provide an approximate shipping date for each Special Order item. We do our very best to ensure that your item is shipped on or before this date, but sometimes things can take a little longer than expected.

Order Modifications

Should you need to modify your Special Order, such as the specified Shipping Address, please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942).

Credit Card Payment

Your credit card will be authorized for the full order amount once your order is placed, but will not be charged until the item has been shipped and is on its way to you.

Apple Pay, Afterpay and PayPal

We don’t accept Apple Pay, Afterpay and PayPal as payment for Special Orders.

Gift Card Payment

If you're using a Gift Card, the funds used to pay for your Special Order item will be deducted from the current balance on the card. If the total amount of the purchase is more than your current Gift Card balance, the owing amount will be charged to your credit card once the item has been shipped. Please note that Gift Card payments are currently only supported for orders that contain a single Special Order item. If you are trying to place an order for multiple items, and wish to use a Gift Card please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942) and we'll do our best to help!

Returns and Exchanges

Not what you expected? No worries! Special Order items can be returned or exchanged as per our Return & Exchange Policy.

FAQs

Contact Us

In order to serve you best, let us know what country you are in:

  • Hours of service (PST):
  • Monday - Friday: 5:00AM - 10:00PM
  • Saturday: 6:00AM - 10:00PM
  • Sunday: 7:00AM - 10:00PM
Contact Us

Need help? Styling tips? Just wanna talk? Send us a message below and one of our Stylists will get back to you.

In order to serve you best, let us know what country you are in:

Send us a message

Contact Information

  • Hours of service (PST):
  • Monday - Friday: 5:00AM - 10:00PM
  • Saturday: 6:00AM - 10:00PM
  • Sunday: 7:00AM - 10:00PM