Got Questions? We have Answers
  • How are taxes and duties applied to international orders?
    The prices on our website do not include taxes, duties or shipping. Depending where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value, and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer (that’s you). They will be charged upon arrival.

    On rare occasions, customs agents may delay the delivery of packages at their discretion.

    The powers that be also require us to state the value of your order (i.e. the price) directly on your package. We know what you’re thinking, and no, we cannot mark any package(s) as a “gift” to help you avoid paying extra fees. (Sorry.)

    Aritzia has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.
  • I'm looking for an item. Can you let me know if it's available?
    We'd love to assist you! Please contact Aritzia Customer Care at service@aritzia.com.
  • What is the Return & Exchange policy for items ordered on Aritzia.com?
    We will gladly refund (in original tender) regular-priced, new merchandise within 30 days of the shipping date. After this time, a merchandise credit onto a Merchandise Card will be issued for a period of up to 40 days from the shipping date.

    Sale and discounted items can be returned for merchandise credit on a Merchandise Card within 30 days of the shipping. To return items for a merchandise credit, please contact Customer Care at service@aritzia.com.

    Merchandise must not be washed, worn, or damaged. All original tags must be attached and all items must be accompanied by a valid receipt.

    Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale.

    Gift Cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a Gift Card will be refunded as merchandise credit onto a Merchandise Card.

    For more information on Returns & Exchanges, click here
  • Can you assist me with submitting my online order?
    We'd love to assist you! Please contact Aritzia Customer Care at service@aritzia.com.
  • When will my online order be delivered?
    Once an order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to go to the carrier's website, where you can track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.

    You can also track your order in your order history. Log into your account using your e-mail address and password, then click on your order number in your order history. The tracking number will appear under the 'Status & Tracking' column. Click on the link to get the tracking information for your order.

    For more information on Shipping, click here

Still Have Questions? Contact us! We're happy to help.

Got Questions? We have Answers
  • How are taxes and duties applied to international orders?
    The prices on our website do not include taxes, duties or shipping. Depending where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value, and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer (that’s you). They will be charged upon arrival.

    On rare occasions, customs agents may delay the delivery of packages at their discretion.

    The powers that be also require us to state the value of your order (i.e. the price) directly on your package. We know what you’re thinking, and no, we cannot mark any package(s) as a “gift” to help you avoid paying extra fees. (Sorry.)

    Aritzia has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.
  • I'm looking for an item. Can you let me know if it's available?
    We'd love to assist you! Please contact Aritzia Customer Care at service@aritzia.com.
  • What is the Return & Exchange policy for items ordered on Aritzia.com?
    We will gladly refund (in original tender) regular-priced, new merchandise within 30 days of the shipping date. After this time, a merchandise credit onto a Merchandise Card will be issued for a period of up to 40 days from the shipping date.

    Sale and discounted items can be returned for merchandise credit on a Merchandise Card within 30 days of the shipping. To return items for a merchandise credit, please contact Customer Care at service@aritzia.com.

    Merchandise must not be washed, worn, or damaged. All original tags must be attached and all items must be accompanied by a valid receipt.

    Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale.

    Gift Cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a Gift Card will be refunded as merchandise credit onto a Merchandise Card.

    For more information on Returns & Exchanges, click here
  • Can you assist me with submitting my online order?
    We'd love to assist you! Please contact Aritzia Customer Care at service@aritzia.com.
  • When will my online order be delivered?
    Once an order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to go to the carrier's website, where you can track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.

    You can also track your order in your order history. Log into your account using your e-mail address and password, then click on your order number in your order history. The tracking number will appear under the 'Status & Tracking' column. Click on the link to get the tracking information for your order.

    For more information on Shipping, click here

Still Have Questions? Contact us! We're happy to help.

Shipping

We’re pretty excited about getting your order to you. We ship to all countries except those listed in the Shipping Restrictions section below.

Shipping Options
Shipping Promotion

Receive free Standard Shipping on orders over $100, excluding taxes and duties. Please note that this offer is not available in the following countries: American Samoa, Anguilla, Antigua, Bolivia, Bonaire, Canary Islands, Cook Islands, Curacao, Fiji, French Guyana, Greenland, Guam, Guernsey, Jersey, Kiribati, Kosovo, Liberia, Libya, Mayotte, Montserrat, Myanmar, Nauru, Nevis, New Caledonia, Niue, Papua New Guinea, Puerto Rico, Saipan, Slovenia, Solomon Islands, Somalia, South Sudan, St. Kitts, Tahiti, Tonga, Turks & Caicos Islands, Tuvalu, Vanuatu, British Virgin Islands, U.S. Virgin Islands, Yemen.

Receive free Express Shipping on orders over $500, excluding taxes and duties.

Please note that Standard and Express shipping times vary from country to country. Our shipping times and shipping restrictions are below.

*All shipping estimates exclude weekends and holidays.

Country Standard* Express* Express Shipping Deadline
Afghanistan 8 to 14 business days 5 business days 14/Dec
Albania 8 to 14 business days 3 business days 16/Dec
Algeria 8 to 14 business days 3 business days 16/Dec
American Samoa 8 to 14 business days 5 business days 14/Dec
Andorra 8 to 14 business days 3 business days 16/Dec
Angola 8 to 14 business days 4 business days 15/Dec
Anguilla 4 business days 15/Dec
Antigua 4 business days 15/Dec
Argentina 8 to 14 business days 3 business days 16/Dec
Armenia 8 to 14 business days 2 business days 19/Dec
Aruba 8 to 14 business days 3 business days 16/Dec
Australia 8 to 10 business days 3 business days 16/Dec
Austria 4 to 7 business days 2 business days 19/Dec
Azerbaijan 8 to 14 business days 4 business days 15/Dec
Bahamas 8 to 14 business days 3 business days 16/Dec
Bahrain 8 to 14 business days 5 business days 14/Dec
Bangladesh 8 to 14 business days 3 business days 16/Dec
Barbados 8 to 14 business days 3 business days 16/Dec
Belarus 8 to 14 business days 4 business days 15/Dec
Belgium 4 to 7 business days 2 business days 19/Dec
Belize 8 to 14 business days 3 business days 16/Dec
Benin 8 to 14 business days 3 business days 16/Dec
Bermuda 8 to 14 business days 3 business days 16/Dec
Bhutan 8 to 14 business days 4 business days 15/Dec
Bolivia 8 to 14 business days 5 business days 14/Dec
Bonaire 3 business days 16/Dec
Bosnia & Herzegovina 8 to 14 business days 3 business days 16/Dec
Botswana 8 to 14 business days 4 business days 15/Dec
Brazil 8 to 14 business days 3 business days 16/Dec
Brunei 8 to 14 business days 5 business days 14/Dec
Bulgaria 8 to 14 business days 2 business days 19/Dec
Burkina 8 to 14 business days 3 business days 16/Dec
Burundi 8 to 14 business days 4 business days 15/Dec
Cambodia 8 to 14 business days 3 business days 16/Dec
Cameroon 8 to 14 business days 4 business days 15/Dec
Canary Islands 4 business days 15/Dec
Cape Verde 8 to 14 business days 5 business days 14/Dec
Cayman Islands 8 to 14 business days 3 business days 16/Dec
Central African Republic 8 to 14 business days 6 business days 13/Dec
Chad 8 to 14 business days 4 business days 15/Dec
Chile 8 to 14 business days 3 business days 16/Dec
China 8 to 14 business days 14/Dec (Standard)
Colombia 8 to 14 business days 3 business days 16/Dec
Comoros Islands 8 to 14 business days 5 business days 14/Dec
Congo 8 to 14 business days 4 business days 15/Dec
Congo, Democratic Republic 8 to 14 business days 3 business days 16/Dec
Cook Islands 8 to 14 business days 5 business days 14/Dec
Costa Rica 8 to 14 business days 3 business days 16/Dec
Croatia 8 to 14 business days 2 business days 19/Dec
Curacao 3 business days 16/Dec
Cyprus 8 to 14 business days 2 business days 19/Dec
Czech Republic 8 to 14 business days 2 business days 19/Dec
Denmark 4 to 7 business days 2 business days 19/Dec
Djibouti 8 to 14 business days 5 business days 14/Dec
Dominica 8 to 14 business days 4 business days 15/Dec
Dominican Republic 8 to 14 business days 3 business days 16/Dec
East Timor 8 to 14 business days 5 business days 14/Dec
Ecuador 8 to 14 business days 3 business days 16/Dec
Egypt 8 to 14 business days 3 business days 16/Dec
El Salvador 8 to 14 business days 3 business days 16/Dec
Equatorial Guinea 8 to 14 business days 5 business days 14/Dec
Eritrea 8 to 14 business days 4 business days 15/Dec
Estonia 8 to 14 business days 2 business days 19/Dec
Ethiopia 8 to 14 business days 3 business days 16/Dec
Falkland Islands 8 to 14 business days 5 business days 14/Dec
Faroe Islands 8 to 14 business days 5 business days 14/Dec
Fiji 8 to 14 business days 5 business days 14/Dec
Finland 4 to 7 business days 2 business days 19/Dec
France 4 to 7 business days 3 business days 16/Dec
French Guyana 8 to 14 business days 4 business days 15/Dec
Gabon 8 to 14 business days 3 business days 16/Dec
Gambia 8 to 14 business days 3 business days 16/Dec
Georgia 8 to 14 business days 5 business days 14/Dec
Germany 4 to 7 business days 3 business days 16/Dec
Ghana 8 to 14 business days 3 business days 16/Dec
Gibraltar 8 to 14 business days 2 business days 19/Dec
Greece 4 to 7 business days 2 business days 19/Dec
Greenland 8 to 14 business days 6 business days 13/Dec
Grenada 8 to 14 business days 4 business days 15/Dec
Guadeloupe 8 to 14 business days 4 business days 15/Dec
Guam 4 business days 15/Dec
Guatemala 8 to 14 business days 3 business days 16/Dec
Guernsey 2 business days 19/Dec
Guinea 8 to 14 business days 4 business days 15/Dec
Guinea-Bissau 8 to 14 business days 4 business days 15/Dec
Guyana 8 to 14 business days 4 business days 15/Dec
Haiti 8 to 14 business days 3 business days 16/Dec
Honduras 8 to 14 business days 3 business days 16/Dec
Hong Kong 8 to 14 business days 3 business days 16/Dec
Hungary 8 to 14 business days 3 business days 16/Dec
Iceland 8 to 14 business days 2 business days 19/Dec
India 8 to 14 business days 4 business days 15/Dec
Indonesia 8 to 14 business days 4 business days 15/Dec
Iraq 8 to 14 business days 6 business days 13/Dec
Ireland, Republic 4 to 7 business days 2 business days 19/Dec
Israel 8 to 14 business days 6 business days 13/Dec
Italy 4 to 7 business days 3 business days 17/Dec
Ivory Coast 8 to 14 business days 4 business days 15/Dec
Jamaica 8 to 14 business days 2 business days 19/Dec
Japan 5 to 7 business days 3 business days 16/Dec
Jersey 2 business days 19/Dec
Jordan 8 to 14 business days 3 business days 16/Dec
Kazakhstan 8 to 14 business days 4 business days 15/Dec
Kenya 8 to 14 business days 3 business days 16/Dec
Kiribati 8 to 14 business days 5 business days 14/Dec
Kosovo 2 business days 19/Dec
Kuwait 8 to 14 business days 5 business days 14/Dec
Kyrgyzstan 8 to 14 business days 5 business days 14/Dec
Laos 8 to 14 business days 4 business days 15/Dec
Latvia 8 to 14 business days 2 business days 19/Dec
Lebanon 8 to 14 business days 3 business days 16/Dec
Lesotho 8 to 14 business days 4 business days 15/Dec
Liberia 5 business days 14/Dec
Libya 5 business days 14/Dec
Liechtenstein 8 to 14 business days 2 business days 19/Dec
Lithuania 8 to 14 business days 2 business days 19/Dec
Luxembourg 4 to 7 business days 2 business days 19/Dec
Macau 8 to 14 business days 3 business days 16/Dec
Macedonia 8 to 14 business days 3 business days 16/Dec
Madagascar 8 to 14 business days 4 business days 15/Dec
Malawi 8 to 14 business days 4 business days 15/Dec
Malaysia 8 to 14 business days 3 business days 16/Dec
Maldives 8 to 14 business days 4 business days 15/Dec
Mali 8 to 14 business days 3 business days 16/Dec
Malta 8 to 14 business days 2 business days 19/Dec
Marshall Islands 8 to 14 business days 5 business days 14/Dec
Martinique 8 to 14 business days 5 business days 14/Dec
Mauritania 8 to 14 business days 4 business days 15/Dec
Mauritius 8 to 14 business days 3 business days 16/Dec
Mayotte 8 to 14 business days 5 business days 14/Dec
Mexico 4 to 5 business days 1 business day 20/Dec
Micronesia 8 to 14 business days 5 business days 14/Dec
Moldova, Republic 8 to 14 business days 5 business days 14/Dec
Monaco 8 to 14 business days 2 business days 19/Dec
Mongolia 8 to 14 business days 5 business days 14/Dec
Montenegro, Republic 8 to 14 business days 3 business days 16/Dec
Montserrat 4 business days 15/Dec
Mozambique 8 to 14 business days 4 business days 15/Dec
Myanmar 3 business days 16/Dec
Namibia 8 to 14 business days 4 business days 15/Dec
Nauru, Republic 8 to 14 business days 5 business days 14/Dec
Nepal 8 to 14 business days 4 business days 15/Dec
Netherlands 4 to 7 business days 3 business days 16/Dec
Nevis 4 business days 15/Dec
New Caledonia 8 to 14 business days 6 business days 13/Dec
New Zealand 8 to 14 business days 3 business days 16/Dec
Nicaragua 8 to 14 business days 3 business days 16/Dec
Niger 8 to 14 business days 5 business days 14/Dec
Nigeria 8 to 14 business days 3 business days 16/Dec
Niue 8 to 14 business days 5 business days 14/Dec
Norway 8 to 14 business days 2 business days 19/Dec
Oman 8 to 14 business days 3 business days 16/Dec
Pakistan 8 to 14 business days 3 business days 16/Dec
Palau 8 to 14 business days 3 business days 16/Dec
Panama 8 to 14 business days 2 business days 19/Dec
Papua New Guinea 8 to 14 business days 5 business days 14/Dec
Paraguay 8 to 14 business days 4 business days 15/Dec
Peru 8 to 14 business days 3 business days 16/Dec
Philippines 8 to 14 business days 4 business days 15/Dec
Poland 8 to 14 business days 2 business days 19/Dec
Portugal 4 to 7 business days 2 business days 19/Dec
Puerto Rico 3 business days 16/Dec
Qatar 8 to 14 business days 2 business days 19/Dec
Reunion Island 8 to 14 business days 4 business days 15/Dec
Romania 8 to 14 business days 2 business days 19/Dec
Rwanda 8 to 14 business days 3 business days 16/Dec
Saipan 5 business days 14/Dec
San Marino 8 to 14 business days 2 business days 19/Dec
Sao Tome & Principe 8 to 14 business days 5 business days 14/Dec
Saudi Arabia 8 to 14 business days 3 business days 16/Dec
Senegal 8 to 14 business days 3 business days 16/Dec
Serbia, Republic 8 to 14 business days 3 business days 16/Dec
Seychelles 8 to 14 business days 4 business days 15/Dec
Sierra Leone 8 to 14 business days 3 business days 16/Dec
Singapore 8 to 14 business days 3 business days 16/Dec
Slovakia 8 to 14 business days 2 business days 19/Dec
Slovenia 3 business days 16/Dec
Solomon Islands 8 to 14 business days 5 business days 14/Dec
Somalia 4 business days 15/Dec
South Africa 8 to 14 business days 3 business days 16/Dec
South Korea 5 to 7 business days 4 business days 15/Dec
South Sudan 4 business days 15/Dec
Spain 4 to 7 business days 2 business days 19/Dec
Sri Lanka 8 to 14 business days 3 business days 16/Dec
St. Barthelemy 8 to 14 business days 4 business days 15/Dec
St. Helena 8 to 14 business days 6 business days 13/Dec
St. Kitts 4 business days 15/Dec
St. Lucia 8 to 14 business days 4 business days 15/Dec
St. Maarten 8 to 14 business days 3 business days 16/Dec
St. Vincent 8 to 14 business days 4 business days 15/Dec
Suriname 8 to 14 business days 4 business days 15/Dec
Swaziland 8 to 14 business days 2 business days 19/Dec
Sweden 4 to 7 business days 2 business days 19/Dec
Switzerland 8 to 14 business days 2 business days 19/Dec
Tahiti 5 business days 14/Dec
Taiwan 8 to 14 business days 4 business days 15/Dec
Tajikistan 8 to 14 business days 5 business days 14/Dec
Tanzania 8 to 14 business days 3 business days 16/Dec
Thailand 8 to 14 business days 3 business days 16/Dec
Togo 8 to 14 business days 3 business days 16/Dec
Tonga 8 to 14 business days 5 business days 14/Dec
Trinidad & Tobago 8 to 14 business days 3 business days 16/Dec
Tunisia 8 to 14 business days 4 business days 15/Dec
Turkey 8 to 14 business days 2 business days 19/Dec
Turks & Caicos Islands 3 business days 16/Dec
Tuvalu 8 to 14 business days 5 business days 14/Dec
Uganda 8 to 14 business days 3 business days 16/Dec
Ukraine 8 to 14 business days 3 business days 16/Dec
United Arab Emirates 8 to 14 business days 2 business days 19/Dec
United Kingdom 4 to 7 business days 3 business days 16/Dec
Uruguay 8 to 14 business days 3 business days 16/Dec
Uzbekistan 8 to 14 business days 5 business days 14/Dec
Vanuatu 8 to 14 business days 5 business days 14/Dec
Venezuela 8 to 14 business days 3 business days 16/Dec
Vietnam 8 to 14 business days 4 business days 15/Dec
Virgin Islands (British) 3 business days 16/Dec
Virgin Islands (US) 4 business days 15/Dec
Western Samoa 8 to 14 business days 5 business days 14/Dec
Yemen, Republic 4 business days 15/Dec
Zambia 8 to 14 business days 4 business days 15/Dec
Zimbabwe 8 to 14 business days 4 business days 15/Dec

Shipping costs are based on your location and will be provided at checkout. Standard shipping is not available in all countries.

 
Order Processing Times

For most countries, orders placed by 2pm EST ship same-day, Monday to Friday. Orders placed after 2pm EST Friday will ship the following Monday. Orders placed on weekends or U.S. holidays will be processed the next business day.

Orders to the following countries will ship within 24 hours (excluding weekends and holidays in the U.S. and Canada):

Cayman Islands, Pakistan, Aruba, Turkey, Kuwait, Mayotte, Oman, Kosovo, Saudi Arabia, Tunisia, Turks & Caicos Islands,  Ukraine,  Eritrea,  Brazil, Costa Rica, Guadeloupe,  St. Barthelemy, Algeria, Guinea, Honduras, Niger, Nigeria, Comoros Islands, Congo, Democratic Republic of Congo, Iraq, Antigua, Bangladesh, Ecuador, Haiti, Togo, Trinidad & Tobago, Falkland Islands, Libya,  Micronesia, Nauru, Republic, Nevis,  Niue, Sao Tome & Principe, Somalia, St. Helena

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required. Some exceptions apply.

 
Shipping Restrictions

We are unable to ship to P.O. Boxes and APO/FPO at this time.

Aritzia does not ship to: Crimea, Cuba*, Iran, North Korea, Sudan, Syria or Russia.

*Shipping to Cuba may soon be available, pending U.S. policy changes.

 
Shipping to Multiple Addresses

You may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact Customer Care for assistance and we'll be happy to help you out.

 
Taxes & Duties

See our Payment & Security terms.

 
Order Tracking Information

Once an order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to the carrier's website to track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.

You can also track your order in your order history. Just log into your account using your e-mail address and password, then click on your order number in your order history. The tracking number will appear under the 'Status & Tracking' column. Click on the link to get the tracking information for your order.

Please note: Aritzia does not cover duties or taxes. Orders that arrive with additional fees and orders of high value will require a signature upon delivery.

 
Refused Shipments

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and call Customer Care so that we can assist you with your order as needed.

Please note: if you refuse your order or any part of it without authorization, you will be responsible for all shipping, duties and taxes.

 
Redirecting An Order

Please make sure your shipping address is correct — we cannot redirect orders once items have been dispatched. Sorry!

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Payment & Security Policy

Contact
Payment & Security Policy

Website Security

To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.

You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.

Payment Options

We accept Visa, MasterCard, American Express and Discover credit cards. We also accept Apple Pay, Aritzia gift cards in USD and PayPal. Please note that accepted payment methods vary by country.

Charging Payments

When you place your order, your payment will be submitted for authorization and will only be charged when your order is shipped. Charges will appear on your credit card statement as "Aritzia.com".

You agree to pay the price applicable for the merchandise in your order as of the time you submitted your order ("Merchandise Price"), and the delivery fees for the shipping service you select ("Shipping Fees"). Aritzia will automatically bill your credit card submitted as part of the order process for such amounts and you hereby authorize us to do so.

We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications of information before accepting any order. Your order is not accepted until it is shipped. If we cancel all or a part of your order, your sole, and exclusive remedy is either that (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order.

Taxes and Duties

The prices on our website do not include taxes, duties or shipping.

Depending where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value, and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer (that’s you). They will be charged upon arrival.

On rare occasions, customs agents may delay the delivery of packages at their discretion.

The powers that be also require us to state the value of your order (i.e. the price) directly on your package. We know what you’re thinking, and no, we cannot mark any package(s) as a “gift” to help you avoid paying extra fees. (Sorry.)

Aritzia has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.

 Shipping Options

See our  Shipping & Delivery page.

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Returns & Exchanges

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Returns & Exchanges
Online Purchase - Return Policy

Not quite right? That’s OK — just mail your item back to us (scroll down for a step-by-step).

We will issue a refund to the original method of payment within 30 days of the shipping date or as a merchandise credit within 40 days of the shipping date. If you would like to exchange an item you’ll need to complete a return and place a new order. Aritzia does not cover international return shipping costs or the shipping fees on replacement orders for international exchanges.

Sale and discounted items can be returned for a merchandise credit within 30 days of the shipping date.

For all returns, items must not be washed, worn or damaged. All original tags must be attached. International return shipping costs are not covered by Aritzia.

Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale. 

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple.

Gift Return Policy

Well, this is awkward. If you received a gift that you’d like to return please contact Customer Care for help. You can return the item within 30 days of the shipping date, or exchange it for a merchandise credit within 40 days of the shipping date.

How to Request a Return

Please reach out to our Customer Care team for assistance with your return – service@aritzia.com

Your Return Package: 5 Steps to Prep
  1. If you saved the clear Aritzia bag, put the item(s) you want to return back in the bag, along with the original invoice or gift receipt.
  2. Place the bag into the brown box we sent your order in and securely seal it.
  3. Contact our Customer Care team for a Prepaid Return Label ($45 will be deducted from your refund).
  4. Place the new label on top of the original shipping label (make sure the previous label barcode is completely covered).
  5. Drop off your package at the shipping carrier's location.
 

Please note: If you are returning multiple items, please try to include all items in one box and use one Prepaid Return Label (even if some of them arrived in separate shipments or boxes).

When your refund is complete, we'll email you right away and let you know.

P.S. Original shipping charges will be deducted from your refund. Aritzia does not refund duties or taxes.

 
Online Return Refund & Processing

Refunds will be credited to the original method of payment via Aritzia.com.

All returned items that were purchased using a gift card will be refunded back onto a gift card.

All refunds will be processed within 7 to 10 business days upon receipt of your return package.

To initiate a return kindly contact Customer Care at service@aritiza.com

 
Order Cancellation

Hit the "Submit Order" button too soon? We’ll do our best to help. During Customer Care hours only, you have up to 30 minutes from the time you click “Submit Order” to cancel it by Contacting Us.

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Special Orders

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Special Orders

What is a Special Order — Good question! Special Order items are items that have not yet arrived to us, but can be purchased in advance for when they do. Once we have the items in stock, we will ship the Special Order to you directly.

Shipping Date — We provide an approximate shipping date for each Special Order item. We do our very best to ensure that your item is shipped on or before this date, but sometimes things can take a little longer than expected.

Delayed Shipping Date — If we know that the delivery of your Special Order is delayed, we’ll be sure to notify you. Hold tight!

Order Modifications — Should you need to modify your Special Order, such as the specified Shipping Address, please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942).

Credit Card Payment — Your credit card will be authorized for the full order amount once your order is placed, but will not be charged until the item has been shipped and is on its way to you.

Apple Pay and PayPal — We don’t accept Apple Pay and PayPal as payment for Special Orders.

Gift Card Payment — If you're using a Gift Card, the funds used to pay for your Special Order item will be deducted from the current balance on the card. If the total amount of the purchase is more than your current Gift Card balance, the owing amount will be charged to your credit card once the item has been shipped. Please note that Gift Card payments are currently only supported for orders that contain a single Special Order item. If you are trying to place an order for multiple items, and wish to use a Gift Card please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942) and we'll do our best to help!

Returns and Exchanges — Not what you expected? No worries! Special Order items can be returned or exchanged as per our Return & Exchange Policy.

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Contact Us

In order to serve you best, let us know what country you are in:

  • Hours of service (PST):
  • Monday - Friday: 5:00AM - 10:00PM
  • Saturday: 6:00AM - 10:00PM
  • Sunday: 7:00AM - 10:00PM
Contact Us

We want to serve you better than the best. Let us know about your shopping experience at Aritzia, shoot us a question, or fire over a comment, and we'll get back to you.

In order to serve you best, let us know what country you are in:

Send us a message

Contact Information

  • Hours of service (PST):
  • Monday - Friday: 5:00AM - 10:00PM
  • Saturday: 6:00AM - 10:00PM
  • Sunday: 7:00AM - 10:00PM