In order to serve you best, let us know what country you are in:
Hours of service
We’re pretty excited about getting your order to you. We ship to all countries except those listed in the Shipping Restrictions section below.
Receive free Standard Shipping on orders over $100, excluding taxes and duties. Please note that this offer is not available in the following countries: American Samoa, Anguilla, Antigua, Bolivia, Bonaire, Canary Islands, Cook Islands, Curacao, Fiji, French Guyana, Greenland, Guam, Guernsey, Jersey, Kiribati, Kosovo, Liberia, Libya, Mayotte, Montserrat, Myanmar, Nauru, Nevis, New Caledonia, Niue, Papua New Guinea, Puerto Rico, Saipan, Slovenia, Solomon Islands, Somalia, South Sudan, St. Kitts, Tahiti, Tonga, Turks & Caicos Islands, Tuvalu, Vanuatu, British Virgin Islands, U.S. Virgin Islands, Yemen.
Receive free Express Shipping on orders over $500, excluding taxes and duties.
Please note that Standard and Express shipping times vary from country to country. Our shipping times and shipping restrictions are below.
*All shipping estimates exclude weekends and holidays.
Shipping costs are based on your location and will be provided at checkout. Standard shipping is not available in all countries.
For most countries, orders placed by 2pm EST ship same-day, Monday to Friday. Orders placed after 2pm EST Friday will ship the following Monday. Orders placed on weekends or U.S. holidays will be processed the next business day.
Orders to the following countries will ship within 24 hours (excluding weekends and holidays in the U.S. and Canada):
Cayman Islands, Pakistan, Aruba, Turkey, Kuwait, Mayotte, Oman, Kosovo, Saudi Arabia, Tunisia, Turks & Caicos Islands, Ukraine, Eritrea, Brazil, Costa Rica, Guadeloupe, St. Barthelemy, Algeria, Guinea, Honduras, Niger, Nigeria, Comoros Islands, Congo, Democratic Republic of Congo, Iraq, Antigua, Bangladesh, Ecuador, Haiti, Togo, Trinidad & Tobago, Falkland Islands, Libya, Micronesia, Nauru, Republic, Nevis, Niue, Sao Tome & Principe, Somalia, St. Helena
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required. Some exceptions apply.
We are unable to ship to P.O. Boxes and APO/FPO at this time.
Aritzia does not ship to: Crimea, Cuba*, Iran, North Korea, Sudan, Syria or Russia.
*Shipping to Cuba may soon be available, pending U.S. policy changes.
You may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact Customer Care for assistance and we'll be happy to help you out.
See our Payment & Security terms.
Once an order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to the carrier's website to track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.
You can also track your order in your order history. Just log into your account using your e-mail address and password, then click on your order number in your order history. The tracking number will appear under the 'Status & Tracking' column. Click on the link to get the tracking information for your order.
Please note: Aritzia does not cover duties or taxes. Orders that arrive with additional fees and orders of high value will require a signature upon delivery.
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and call Customer Care so that we can assist you with your order as needed.
Please note: if you refuse your order or any part of it without authorization, you will be responsible for all shipping, duties and taxes.
Please make sure your shipping address is correct — we cannot redirect orders once items have been dispatched. Sorry!
To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.
You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.
We accept Visa, MasterCard, American Express and Discover credit cards. We also accept Apple Pay, Aritzia gift cards in USD and PayPal. Please note that accepted payment methods vary by country.
When you place your order, your payment will be submitted for authorization and will only be charged when your order is shipped. Charges will appear on your credit card statement as "Aritzia.com".
You agree to pay the price applicable for the merchandise in your order as of the time you submitted your order ("Merchandise Price"), and the delivery fees for the shipping service you select ("Shipping Fees"). Aritzia will automatically bill your credit card submitted as part of the order process for such amounts and you hereby authorize us to do so.
We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications of information before accepting any order. Your order is not accepted until it is shipped. If we cancel all or a part of your order, your sole, and exclusive remedy is either that (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order.
The prices on our website do not include taxes, duties or shipping.
Depending where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value, and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer (that’s you). They will be charged upon arrival.
On rare occasions, customs agents may delay the delivery of packages at their discretion.
The powers that be also require us to state the value of your order (i.e. the price) directly on your package. We know what you’re thinking, and no, we cannot mark any package(s) as a “gift” to help you avoid paying extra fees. (Sorry.)
Aritzia has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.
See our Shipping & Delivery page.
Not quite right? That’s OK — just mail your item back to us (scroll down for a step-by-step).
We will issue a refund to the original method of payment within 30 days of the shipping date or as a merchandise credit within 40 days of the shipping date. If you would like to exchange an item you’ll need to complete a return and place a new order. Aritzia does not cover international return shipping costs or the shipping fees on replacement orders for international exchanges.
Sale and discounted items can be returned for a merchandise credit within 30 days of the shipping date.
For all returns, items must not be washed, worn or damaged. All original tags must be attached. International return shipping costs are not covered by Aritzia.
Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale.
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple.
Well, this is awkward. If you received a gift that you’d like to return please contact Customer Care for help. You can return the item within 30 days of the shipping date, or exchange it for a merchandise credit within 40 days of the shipping date.
Please reach out to our Customer Care team for assistance with your return – email@example.com
Please note: If you are returning multiple items, please try to include all items in one box and use one Prepaid Return Label (even if some of them arrived in separate shipments or boxes).
When your refund is complete, we'll email you right away and let you know.
P.S. Original shipping charges will be deducted from your refund. Aritzia does not refund duties or taxes.
Refunds will be credited to the original method of payment via Aritzia.com.
All returned items that were purchased using a gift card will be refunded back onto a gift card.
All refunds will be processed within 7 to 10 business days upon receipt of your return package.
To initiate a return kindly contact Customer Care at firstname.lastname@example.org
Hit the "Submit Order" button too soon? We’ll do our best to help. During Customer Care hours only, you have up to 30 minutes from the time you click “Submit Order” to cancel it by Contacting Us.
What is a Special Order — Good question! Special Order items are items that have not yet arrived to us, but can be purchased in advance for when they do. Once we have the items in stock, we will ship the Special Order to you directly.
Shipping Date — We provide an approximate shipping date for each Special Order item. We do our very best to ensure that your item is shipped on or before this date, but sometimes things can take a little longer than expected.
Delayed Shipping Date — If we know that the delivery of your Special Order is delayed, we’ll be sure to notify you. Hold tight!
Order Modifications — Should you need to modify your Special Order, such as the specified Shipping Address, please email us at email@example.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942).
Credit Card Payment — Your credit card will be authorized for the full order amount once your order is placed, but will not be charged until the item has been shipped and is on its way to you.
Gift Card Payment — If you're using a Gift Card, the funds used to pay for your Special Order item will be deducted from the current balance on the card. If the total amount of the purchase is more than your current Gift Card balance, the owing amount will be charged to your credit card once the item has been shipped. Please note that Gift Card payments are currently only supported for orders that contain a single Special Order item. If you are trying to place an order for multiple items, and wish to use a Gift Card please email us at firstname.lastname@example.org or, if you’re in North America, call us at 1-855-ARITZIA (274-8942) and we'll do our best to help!
Returns and Exchanges — Not what you expected? No worries! Special Order items can be returned or exchanged as per our Return & Exchange Policy.