Got Questions? We have Answers
  • How are taxes and duties applied to international orders?
    The prices on our website do not include taxes, duties or shipping. Depending where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value, and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer (that’s you). They will be charged upon arrival.

    On rare occasions, customs agents may delay the delivery of packages at their discretion.

    The powers that be also require us to state the value of your order (i.e. the price) directly on your package. We know what you’re thinking, and no, we cannot mark any package(s) as a “gift” to help you avoid paying extra fees. (Sorry.)

    Aritzia has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.
  • I'm looking for an item. Can you let me know if it's available?
    We'd love to assist you! Please contact Aritzia Customer Care at
  • What is the Return & Exchange policy for items ordered on
    We will gladly refund (in original tender) regular-priced, new merchandise within 30 days of the shipping date. After this time, a merchandise credit onto a Merchandise Card will be issued for a period of up to 40 days from the shipping date.

    Sale and discounted items can be returned for merchandise credit on a Merchandise Card within 30 days of the shipping. To return items for a merchandise credit, please contact Customer Care at

    Merchandise must not be washed, worn, or damaged. All original tags must be attached and all items must be accompanied by a valid receipt.

    Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale.

    Gift Cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a Gift Card will be refunded as merchandise credit onto a Merchandise Card.

    For more information on Returns & Exchanges, click here
  • Can you assist me with submitting my online order?
    We'd love to assist you! Please contact Aritzia Customer Care at
  • When will my online order be delivered?
    Once an order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to go to the carrier's website, where you can track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.

    You can also track your order in your order history. Log into your account using your e-mail address and password, then click on your order number in your order history. The tracking number will appear under the 'Status & Tracking' column. Click on the link to get the tracking information for your order.

    For more information on Shipping, click here

Still Have Questions? Contact us! We're happy to help.