FAQs
  • I'm looking for an item. Can you let me know if it's available?
    We'd love to assist you! Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) or email us at service@aritzia.com
  • What is the Return & Exchange policy for items ordered on Aritzia.com?
    Not quite right? That’s OK. You can return online purchases in-store or mail it back to us following the step-by-step instructions below.

    Regular-Priced Merchandise
    • Within 14 days of the shipping date: you can exchange your item or receive a refund to the original method of payment.
    • After 14 days: you can exchange your item, or we’ll issue you a merchandise credit on a gift card.
    • After 30 days: we will no longer accept returns or exchanges.
    Sale Merchandise
    • Within 14 days of the shipping date: you can exchange your item, or we’ll issue you a merchandise credit on a gift card. Sorry, no refunds to original form of payment for sale or discounted items.
    Return & Exchange Details
    For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt.

    Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale.

    For more information on Returns & Exchanges, click here
  • What is the Return & Exchange policy for items purchased at Aritzia store locations?
    Some things just aren’t meant to be. Please see our in-store return policy below. Bought it online? See our Online Return Policy.

    Regular-Priced Merchandise
    • Within 10 days of purchase: you can return your item to any boutique in the country you bought it from and receive a refund to the original method of payment.
    • Within 21 days of purchase: you can exchange your item, or we’ll issue you a merchandise credit.
    Sale Merchandise
    • Sorry, all sale and discounted items bought in-store are a final sale.
    Return & Exchange Details
    For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt. Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale.

    For more information on Returns & Exchanges, click here
  • Can you assist me with submitting my online order?
    We'd love to assist you! Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) or email us at service@aritzia.com
  • Can I modify or cancel my order?
    Hit the "Submit Order" button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click “Submit Order” to cancel it by contacting us at 1-855-ARITZIA (274-8942).
  • How do I request a return?
    1. Sign into your account and under My Order History, select the order containing the items you would like to return. If you used Guest Checkout and do not have an Aritzia account, just click 'Order Tracking' at the bottom of the page and fill in your information.
    2. Click on the 'Return Items' button.
    3. On the Returns page, select the items you would like to return and the reason why you want to send them back. If your item has a defect, please include details so we can work to fix it!
    4. Review your information by clicking on the 'Review Return' button.
    5. Confirm your return by clicking the 'Process Return' button.
    6. You’ll soon receive an email with your Return Number. Be sure to have your package post-marked and sent off within the 14-day period.
  • Help! I need some styling advice.
    Our Stylists are at your service. Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) or email us at service@aritzia.com

Still Have Questions? Contact us! We're happy to help.

  • Hours of service (PST):
  • Monday - Friday: 5:00AM - 10:00PM
  • Saturday: 6:00AM - 10:00PM
  • Sunday: 7:00AM - 10:00PM
FAQs
  • I'm looking for an item. Can you let me know if it's available?
    We'd love to assist you! Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) or email us at service@aritzia.com
  • What is the Return & Exchange policy for items ordered on Aritzia.com?
    Not quite right? That’s OK. You can return online purchases in-store or mail it back to us following the step-by-step instructions below.

    Regular-Priced Merchandise
    • Within 14 days of the shipping date: you can exchange your item or receive a refund to the original method of payment.
    • After 14 days: you can exchange your item, or we’ll issue you a merchandise credit on a gift card.
    • After 30 days: we will no longer accept returns or exchanges.
    Sale Merchandise
    • Within 14 days of the shipping date: you can exchange your item, or we’ll issue you a merchandise credit on a gift card. Sorry, no refunds to original form of payment for sale or discounted items.
    Return & Exchange Details
    For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt.

    Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale.

    For more information on Returns & Exchanges, click here
  • What is the Return & Exchange policy for items purchased at Aritzia store locations?
    Some things just aren’t meant to be. Please see our in-store return policy below. Bought it online? See our Online Return Policy.

    Regular-Priced Merchandise
    • Within 10 days of purchase: you can return your item to any boutique in the country you bought it from and receive a refund to the original method of payment.
    • Within 21 days of purchase: you can exchange your item, or we’ll issue you a merchandise credit.
    Sale Merchandise
    • Sorry, all sale and discounted items bought in-store are a final sale.
    Return & Exchange Details
    For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt. Please note that bodysuits, swimwear, hosiery, jewelry and all intimates except bralettes are final sale.

    For more information on Returns & Exchanges, click here
  • Can you assist me with submitting my online order?
    We'd love to assist you! Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) or email us at service@aritzia.com
  • Can I modify or cancel my order?
    Hit the "Submit Order" button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click “Submit Order” to cancel it by contacting us at 1-855-ARITZIA (274-8942).
  • How do I request a return?
    1. Sign into your account and under My Order History, select the order containing the items you would like to return. If you used Guest Checkout and do not have an Aritzia account, just click 'Order Tracking' at the bottom of the page and fill in your information.
    2. Click on the 'Return Items' button.
    3. On the Returns page, select the items you would like to return and the reason why you want to send them back. If your item has a defect, please include details so we can work to fix it!
    4. Review your information by clicking on the 'Review Return' button.
    5. Confirm your return by clicking the 'Process Return' button.
    6. You’ll soon receive an email with your Return Number. Be sure to have your package post-marked and sent off within the 14-day period.
  • Help! I need some styling advice.
    Our Stylists are at your service. Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) or email us at service@aritzia.com

Still Have Questions? Contact us! We're happy to help.

Shipping


Shipping Options
Service Shipping Charge Order Placed Order Delivered**
Standard FREE over $150
$8 below $150*
Anytime 2-5 business days
Express $15 Anytime 2-3 business days
Priority $22 Monday - Thursday before 1pm ET Next day
Monday - Wednesday after 1pm ET 2 business days
Thursday after 1pm ET - Friday 1pm ET By Monday
Friday after 1pm ET - Monday 1pm ET By Tuesday

*Receive free standard shipping within Canada for purchases of over $150, excluding taxes, when signed into an aritzia.com account.

**Orders placed after the shipping cut-off time, will ship out the following business day.

Please note we offer complimentary Standard Shipping for Aritzia gift cards.


Order Cut-Off Times

Standard

Orders placed Monday to Friday before our shipping cut-off time of 2pm ET will be shipped the same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

Express & Priority Shipping

Orders placed before our shipping cut-off time of 1pm ET will be shipped on the same day Monday to Friday. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.


Shipping Restrictions

Shipping to P.O. Boxes

Please allow additional time for orders shipped to P.O. box addresses.

Orders shipped to P.O. box addresses, rural postal codes, and remote locations are considered beyond points and can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses.

Shipping to Multiple Addresses

You may only ship to one address per order.

If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address. For corporate orders, please contact Aritzia Concierge for assistance and we'll be happy to help you out.


Taxes & Duties

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on the Order Summary page.

No additional duty charges will be applicable to shipments within North America.

Purchases made using Aritzia, Tna, or Wilfred Gift Cards will be charged applicable taxes.

See our Payment & Security terms.


Order Tracking Information

Shipping Confirmation & E-Receipt Email

  1. Once an order has shipped, we'll send you an email with the tracking number.
  2. Click the link in the email to track the progress of your shipment.

Order History

You can also track your order in your order history.

  1. Sign into your account and click Order History. If you used Guest Checkout and do not have an Aritzia account, just click Order Tracking at the bottom of the page and fill in your information.
  2. Click "View Order" in your order history.
  3. Click "Track Items" to get the tracking information for your order.

It may take up to 72 hours for your tracking number to be activated.


Refused Shipments

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact Aritzia Concierge so that we can get you sorted.

If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.


Redirecting An Order

Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!

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Payment & Security

Contact
Payment & Security
Website Security

To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.

You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.

Payment Options

We accept Visa, Visa Debit, MasterCard, and American Express credit cards, Apple Pay, and Aritzia, TNA, and Wilfred Gift Cards. Other payment options include Apple Pay and PayPal. For information on PayPal returns, please see our Returns & Exchange information.

Charging Payments

When you place your order, your payment will be submitted for authorization and will only be charged when your order is shipped. Charges will appear on your credit card statement as "Aritzia.com".

You agree to pay the price applicable for the merchandise in your order as of the time you submitted your order ("Merchandise Price"), the delivery fees for the shipping service you select ("Shipping Fees"), and any applicable taxes. Aritzia will automatically bill your credit card submitted as part of the order process for such amounts and you hereby authorize us to do so.

We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications of information before accepting any order. Your order is not accepted until it is shipped. If we cancel all or a part of your order, your sole and exclusive remedy is either that (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order.

Taxes and Duties

To ensure the most accurate prices, taxes, and delivery costs are displayed while browsing our website, we recommend you select your country from the shipping destinations listed in the link at the top of our website.

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax  (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.

Purchases made using Aritzia, TNA, or Wilfred Gift Cards will be charged applicable taxes.

Shipping Options

See our Shipping & Delivery page.

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Returns & Exchanges

Contact

Returns & Exchange

Online Purchases
In Store Purchases
Return & Exchange Details
How to Mail Back an Online Return
How to Return to Store
Order Cancellation

Online Purchases - Return & Exchange Policy

Not in love? Returns are super easy. We accept online purchase returns in-store or you can mail them back to us.

Also, we’re excited to share that, as part of our commitment to reducing environmental impact, we have eliminated paper invoices for online orders. Your Shipping Confirmation & E-Receipt emails are considered your receipt now.

Gift orders will continue to receive a printed gift receipt and personalized gift message.

Regular Priced Merchandise

RETURNS

  • Within 14 days of the shipping date, you can receive a refund to the original method of payment.

EXCHANGE & CREDIT

  • Within 30 days of the shipping date, you can receive a merchandise credit on a gift card.
  • In store only — you can exchange within 30 days of the shipping date.

After 30 days, we will no longer accept returns or exchanges.

We are not able to offer exchanges online. If you need a new size or colour, you may exchange in store, or place a new order online.

Sale Merchandise

EXCHANGE & CREDIT

  • Within 14 days of the shipping date, you can receive a merchandise credit on a gift card.
  • In store only — you can exchange within 14 days of the shipping date.

Sorry, no refunds to original form of payment for sale or discounted items. After 14 days, we will no longer accept returns or exchanges.

We are not able to offer exchanges online. If you need a new size or colour, you may exchange in store, or place a new order online.


In Store Purchases Return & Exchange Policy

For purchases made in store, you can return or exchange your purchases in store only.

Regular Priced Merchandise

RETURNS

  • Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from.

EXCHANGE & CREDIT

  • Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in.

After 21 days, we will no longer accept returns or exchanges.

Sale Merchandise

  • All sale and discounted items bought in store are final sale.

Return & Exchange Details

For all returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached
  • You must present a valid receipt.

The following items are final sale and not eligible for return or exchange:

  • Bodysuits
  • Swimwear
  • Hosiery
  • Jewelry
  • All intimates except bralettes

Gift Cards

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.

PayPal

Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, we’ll exchange them or issue you a merchandise credit.

Note: Shipping fees are non-refundable.


How to Mail Back an Online Return

Follow the two steps below to complete online returns for online purchases. If you are returning items from multiple orders, please contact our Aritzia Concierge to set up your return. A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund.

  1. Complete a return request from the Order History page if you have an account. If you checked out as a guest, fill out the Order Tracking Form.
  2. Pack and ship your return, following the instructions outlined on the Return Confirmation page.

Be sure to have your package postmarked and sent off within 14 days of your Shipping Confirmation & E-Receipt email. Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.


How to Return to Store

ONLINE PURCHASES

Should you prefer to return your online purchases to a store near you, come visit us! Your Shipping Confirmation & E-Receipt email is your official receipt. Simply screenshot or pull up the QR code on your phone and we’ll take it from there. Read more about our Online Return & Exchange Policy.

IN STORES PURCHASES

Simply bring your items and your printed or e-receipt to a boutique in the same country you bought the item in and we’ll take care of it. Read more about the In Store Return & Exchange Policy.


Order Cancellation

Hit the Submit Order button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us.

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Special Orders

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Special Orders

What is a Special Order — Good question! Special Order items are items that have not yet arrived to us, but can be purchased in advance for when they do. Once we have the items in stock, we will ship the Special Order to you directly.

Shipping Date — We provide an approximate shipping date for each Special Order item. We do our very best to ensure that your item is shipped on or before this date, but sometimes things can take a little longer than expected.

Delayed Shipping Date — If we know that the delivery of your Special Order is delayed, we’ll be sure to notify you. Hold tight!

Order Modifications — Should you need to modify your Special Order, such as the specified Shipping Address, please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942).

Credit Card Payment — Your credit card will be authorized for the full order amount once your order is placed, but will not be charged until the item has been shipped and is on its way to you.

Apple Pay and PayPal — We don’t accept Apple Pay and PayPal as payment for Special Orders.

Gift Card Payment — If you're using a Gift Card, the funds used to pay for your Special Order item will be deducted from the current balance on the card. If the total amount of the purchase is more than your current Gift Card balance, the owing amount will be charged to your credit card once the item has been shipped. Please note that Gift Card payments are currently only supported for orders that contain a single Special Order item. If you are trying to place an order for multiple items, and wish to use a Gift Card please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942) and we'll do our best to help!

Returns and Exchanges — Not what you expected? No worries! Special Order items can be returned or exchanged as per our Return & Exchange Policy.

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Contact Us

  • Hours of service (PST):
  • Monday - Friday: 5:00AM - 10:00PM
  • Saturday: 6:00AM - 10:00PM
  • Sunday: 7:00AM - 10:00PM
Contact Us

Need help? Styling tips? Just wanna talk? Send us a message below and one of our Stylists will get back to you.

Send us a message

Contact Information

  • Hours of service (PST):
  • Monday - Friday: 5:00AM - 10:00PM
  • Saturday: 6:00AM - 10:00PM
  • Sunday: 7:00AM - 10:00PM