*Receive free standard shipping within Canada for purchases of over $150, excluding taxes, when signed into an aritzia.com account.
**Orders placed after the shipping cut-off time, will ship out the following business day.
Please note we offer complimentary Standard Shipping for Aritzia gift cards.
Standard
Orders placed Monday to Friday before our shipping cut-off time of 2pm ET will be shipped the same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
Express & Priority Shipping
Orders placed before our shipping cut-off time of 1pm ET will be shipped on the same day Monday to Friday. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.
Shipping to P.O. Boxes
Please allow additional time for orders shipped to P.O. box addresses.
Orders shipped to P.O. box addresses, rural postal codes, and remote locations are considered beyond points and can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses.
Shipping to Multiple Addresses
You may only ship to one address per order.
If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address. For corporate orders, please contact Aritzia Concierge for assistance and we'll be happy to help you out.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on the Order Summary page.
No additional duty charges will be applicable to shipments within North America.
Purchases made using Aritzia, Tna, or Wilfred Gift Cards will be charged applicable taxes.
See our Payment & Security terms.
Shipping Confirmation & E-Receipt Email
Order History
You can also track your order in your order history.
It may take up to 72 hours for your tracking number to be activated.
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact Aritzia Concierge so that we can get you sorted.
If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.
Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!
To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.
You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.
We accept Visa, Visa Debit, MasterCard, and American Express credit cards, Apple Pay, and Aritzia, TNA, and Wilfred Gift Cards. Other payment options include Apple Pay and PayPal. For information on PayPal returns, please see our Returns & Exchange information.
When you place your order, your payment will be submitted for authorization and will only be charged when your order is shipped. Charges will appear on your credit card statement as "Aritzia.com".
You agree to pay the price applicable for the merchandise in your order as of the time you submitted your order ("Merchandise Price"), the delivery fees for the shipping service you select ("Shipping Fees"), and any applicable taxes. Aritzia will automatically bill your credit card submitted as part of the order process for such amounts and you hereby authorize us to do so.
We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications of information before accepting any order. Your order is not accepted until it is shipped. If we cancel all or a part of your order, your sole and exclusive remedy is either that (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order.
To ensure the most accurate prices, taxes, and delivery costs are displayed while browsing our website, we recommend you select your country from the shipping destinations listed in the link at the top of our website.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.
Purchases made using Aritzia, TNA, or Wilfred Gift Cards will be charged applicable taxes.
See our Shipping & Delivery page.
Not in love? Returns are super easy. We accept online purchase returns in-store or you can mail them back to us.
Also, we’re excited to share that, as part of our commitment to reducing environmental impact, we have eliminated paper invoices for online orders. Your Shipping Confirmation & E-Receipt emails are considered your receipt now.
Gift orders will continue to receive a printed gift receipt and personalized gift message.
Regular Priced Merchandise
RETURNS
EXCHANGE & CREDIT
After 30 days, we will no longer accept returns or exchanges.
We are not able to offer exchanges online. If you need a new size or colour, you may exchange in store, or place a new order online.
Sale Merchandise
EXCHANGE & CREDIT
Sorry, no refunds to original form of payment for sale or discounted items. After 14 days, we will no longer accept returns or exchanges.
We are not able to offer exchanges online. If you need a new size or colour, you may exchange in store, or place a new order online.
For purchases made in store, you can return or exchange your purchases in store only.
Regular Priced Merchandise
RETURNS
EXCHANGE & CREDIT
After 21 days, we will no longer accept returns or exchanges.
Sale Merchandise
For all returns or exchanges:
The following items are final sale and not eligible for return or exchange:
Gift Cards
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
PayPal
Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, we’ll exchange them or issue you a merchandise credit.
Note: Shipping fees are non-refundable.
Follow the two steps below to complete online returns for online purchases. If you are returning items from multiple orders, please contact our Aritzia Concierge to set up your return. A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund.
Be sure to have your package postmarked and sent off within 14 days of your Shipping Confirmation & E-Receipt email. Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.
ONLINE PURCHASES
Should you prefer to return your online purchases to a store near you, come visit us! Your Shipping Confirmation & E-Receipt email is your official receipt. Simply screenshot or pull up the QR code on your phone and we’ll take it from there. Read more about our Online Return & Exchange Policy.
IN STORES PURCHASES
Simply bring your items and your printed or e-receipt to a boutique in the same country you bought the item in and we’ll take care of it. Read more about the In Store Return & Exchange Policy.
Hit the Submit Order button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us.
What is a Special Order — Good question! Special Order items are items that have not yet arrived to us, but can be purchased in advance for when they do. Once we have the items in stock, we will ship the Special Order to you directly.
Shipping Date — We provide an approximate shipping date for each Special Order item. We do our very best to ensure that your item is shipped on or before this date, but sometimes things can take a little longer than expected.
Delayed Shipping Date — If we know that the delivery of your Special Order is delayed, we’ll be sure to notify you. Hold tight!
Order Modifications — Should you need to modify your Special Order, such as the specified Shipping Address, please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942).
Credit Card Payment — Your credit card will be authorized for the full order amount once your order is placed, but will not be charged until the item has been shipped and is on its way to you.
Apple Pay and PayPal — We don’t accept Apple Pay and PayPal as payment for Special Orders.
Gift Card Payment — If you're using a Gift Card, the funds used to pay for your Special Order item will be deducted from the current balance on the card. If the total amount of the purchase is more than your current Gift Card balance, the owing amount will be charged to your credit card once the item has been shipped. Please note that Gift Card payments are currently only supported for orders that contain a single Special Order item. If you are trying to place an order for multiple items, and wish to use a Gift Card please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942) and we'll do our best to help!
Returns and Exchanges — Not what you expected? No worries! Special Order items can be returned or exchanged as per our Return & Exchange Policy.
*Receive free standard shipping within Canada for purchases of over $150, excluding taxes, when signed into an aritzia.com account.
**Orders placed after the shipping cut-off time, will ship out the following business day.
Please note we offer complimentary Standard Shipping for Aritzia gift cards.
Standard
Orders placed Monday to Friday before our shipping cut-off time of 2pm ET will be shipped the same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
Express & Priority Shipping
Orders placed before our shipping cut-off time of 1pm ET will be shipped on the same day Monday to Friday. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.
Shipping to P.O. Boxes
Please allow additional time for orders shipped to P.O. box addresses.
Orders shipped to P.O. box addresses, rural postal codes, and remote locations are considered beyond points and can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses.
Shipping to Multiple Addresses
You may only ship to one address per order.
If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address. For corporate orders, please contact Aritzia Concierge for assistance and we'll be happy to help you out.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on the Order Summary page.
No additional duty charges will be applicable to shipments within North America.
Purchases made using Aritzia, Tna, or Wilfred Gift Cards will be charged applicable taxes.
See our Payment & Security terms.
Shipping Confirmation & E-Receipt Email
Order History
You can also track your order in your order history.
It may take up to 72 hours for your tracking number to be activated.
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact Aritzia Concierge so that we can get you sorted.
If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.
Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!
To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.
You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.
We accept Visa, Visa Debit, MasterCard, and American Express credit cards, Apple Pay, and Aritzia, TNA, and Wilfred Gift Cards. Other payment options include Apple Pay and PayPal. For information on PayPal returns, please see our Returns & Exchange information.
When you place your order, your payment will be submitted for authorization and will only be charged when your order is shipped. Charges will appear on your credit card statement as "Aritzia.com".
You agree to pay the price applicable for the merchandise in your order as of the time you submitted your order ("Merchandise Price"), the delivery fees for the shipping service you select ("Shipping Fees"), and any applicable taxes. Aritzia will automatically bill your credit card submitted as part of the order process for such amounts and you hereby authorize us to do so.
We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications of information before accepting any order. Your order is not accepted until it is shipped. If we cancel all or a part of your order, your sole and exclusive remedy is either that (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order.
To ensure the most accurate prices, taxes, and delivery costs are displayed while browsing our website, we recommend you select your country from the shipping destinations listed in the link at the top of our website.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.
Purchases made using Aritzia, TNA, or Wilfred Gift Cards will be charged applicable taxes.
See our Shipping & Delivery page.
Not in love? Returns are super easy. We accept online purchase returns in-store or you can mail them back to us.
Also, we’re excited to share that, as part of our commitment to reducing environmental impact, we have eliminated paper invoices for online orders. Your Shipping Confirmation & E-Receipt emails are considered your receipt now.
Gift orders will continue to receive a printed gift receipt and personalized gift message.
Regular Priced Merchandise
RETURNS
EXCHANGE & CREDIT
After 30 days, we will no longer accept returns or exchanges.
We are not able to offer exchanges online. If you need a new size or colour, you may exchange in store, or place a new order online.
Sale Merchandise
EXCHANGE & CREDIT
Sorry, no refunds to original form of payment for sale or discounted items. After 14 days, we will no longer accept returns or exchanges.
We are not able to offer exchanges online. If you need a new size or colour, you may exchange in store, or place a new order online.
For purchases made in store, you can return or exchange your purchases in store only.
Regular Priced Merchandise
RETURNS
EXCHANGE & CREDIT
After 21 days, we will no longer accept returns or exchanges.
Sale Merchandise
For all returns or exchanges:
The following items are final sale and not eligible for return or exchange:
Gift Cards
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
PayPal
Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, we’ll exchange them or issue you a merchandise credit.
Note: Shipping fees are non-refundable.
Follow the two steps below to complete online returns for online purchases. If you are returning items from multiple orders, please contact our Aritzia Concierge to set up your return. A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund.
Be sure to have your package postmarked and sent off within 14 days of your Shipping Confirmation & E-Receipt email. Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.
ONLINE PURCHASES
Should you prefer to return your online purchases to a store near you, come visit us! Your Shipping Confirmation & E-Receipt email is your official receipt. Simply screenshot or pull up the QR code on your phone and we’ll take it from there. Read more about our Online Return & Exchange Policy.
IN STORES PURCHASES
Simply bring your items and your printed or e-receipt to a boutique in the same country you bought the item in and we’ll take care of it. Read more about the In Store Return & Exchange Policy.
Hit the Submit Order button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us.
What is a Special Order — Good question! Special Order items are items that have not yet arrived to us, but can be purchased in advance for when they do. Once we have the items in stock, we will ship the Special Order to you directly.
Shipping Date — We provide an approximate shipping date for each Special Order item. We do our very best to ensure that your item is shipped on or before this date, but sometimes things can take a little longer than expected.
Delayed Shipping Date — If we know that the delivery of your Special Order is delayed, we’ll be sure to notify you. Hold tight!
Order Modifications — Should you need to modify your Special Order, such as the specified Shipping Address, please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942).
Credit Card Payment — Your credit card will be authorized for the full order amount once your order is placed, but will not be charged until the item has been shipped and is on its way to you.
Apple Pay and PayPal — We don’t accept Apple Pay and PayPal as payment for Special Orders.
Gift Card Payment — If you're using a Gift Card, the funds used to pay for your Special Order item will be deducted from the current balance on the card. If the total amount of the purchase is more than your current Gift Card balance, the owing amount will be charged to your credit card once the item has been shipped. Please note that Gift Card payments are currently only supported for orders that contain a single Special Order item. If you are trying to place an order for multiple items, and wish to use a Gift Card please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942) and we'll do our best to help!
Returns and Exchanges — Not what you expected? No worries! Special Order items can be returned or exchanged as per our Return & Exchange Policy.