Have a question? Check out our FAQ page as your question may be answered there.
Still need help? Contact us via live chat, phone or email, and one of our Stylists will help you out.
Chat live with our Concierge team
Call our Concierge team
1-855-ARITZIA (274-8942)Email our Concierge team
service@aritzia.comGet a job! Search current openings here.
Receive free standard shipping within Canada for purchases of over $50, excluding taxes, when signed into an aritzia.com account.
**Orders placed after the shipping cut-off time, will ship out the following business day.
Please note we offer complimentary Standard Shipping for Aritzia gift cards.
Orders placed Monday to Friday before our shipping cut-off time of 3pm will be shipped the same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
Orders placed before our shipping cut-off time of 2pm will be shipped on the same day Monday to Friday. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.
Please allow additional time for orders shipped to P.O. box addresses.
For orders shipped to P.O. box addresses, rural postal codes and remote locations considered "beyond points," we can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses.
You may only ship to one address per order.
If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address. For corporate orders, please contact Aritzia Concierge for assistance and we'll be happy to help you out.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on the Order Summary page.
No additional duty charges will be applicable to shipments within North America.
Purchases made using Aritzia, Tna, or Wilfred Gift Cards will be charged applicable taxes.
See our Payment & Security terms.
You can also track your order in your order history.
It may take up to 72 hours for your tracking number to be activated.
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact Aritzia Concierge so that we can get you sorted.
If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.
Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!
To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.
You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.
We accept the following payment methods:
Credit cards:Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. More Info, Returns & Exchanges
For information on PayPal returns, please see our Returns & Exchange information.
When you place your order, your payment will be submitted for authorization and will only be charged when your order is shipped. Charges will appear on your credit card statement as "aritzia.com".
You agree to pay the price applicable for the merchandise in your order as of the time you submitted your order ("Merchandise Price"), the delivery fees for the shipping service you select ("Shipping Fees"), and any applicable taxes. Aritzia will automatically bill your credit card submitted as part of the order process for such amounts and you hereby authorize us to do so.
We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications of information before accepting any order. Your order is not accepted until it is shipped. If we cancel all or a part of your order, your sole and exclusive remedy is either that (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order.
To ensure the most accurate prices, taxes, and delivery costs are displayed while browsing our website, we recommend you select your country from the shipping destinations listed in the link at the top of our website.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.
Purchases made using Aritzia, TNA, or Wilfred Gift Cards will be charged applicable taxes.
See our Shipping & Delivery page.
Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we move forward with everyone’s safety in mind.
You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. After 30 days, we will no longer accept returns.
As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10–14 days) to issue your refunds. We appreciate your patience during this time.
We are not able to offer exchanges online. While our stores are reopening, we recommend returning your order and placing a new order online.
Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.
Sale items marked with a discount of 50% or greater are final sale.
We are not able to offer exchanges online. While our stores are reopening, we recommend returning your order and placing a new order online.
For purchases made in store, you can return or exchange your purchases in store only.
We’re extending our Returns & Exchanges policy. If you purchased an item in-store 10 days before a boutique closure, or through Call & Collect after a boutique closure, you have 14 days to return or exchange at the original boutique of purchase — once it has reopened. After 14 days of reopening, we will no longer accept returns or exchanges.
Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from.Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in.
All sale and discounted items bought in store are final sale.
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, we’ll exchange them or issue you merchandise credit.
Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. If you return items purchased on aritzia.com via Afterpay in store, we’ll refund, exchange or issue you merchandise credit, in accordance with our Online Purchases Return & Exchange Policy. Subsequent instalments to Afterpay may be required. For more information on Afterpay, please see our Afterpay FAQ.
Follow the two steps below to complete online returns for online purchases. If you are returning items from multiple orders, please contact our Aritzia Concierge to set up your return.
Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email. Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.
Hit the Submit Order button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us.
Good question! Special Order items are items that have not yet arrived to us, but can be purchased in advance for when they do. Once we have the items in stock, we will ship the Special Order to you directly.
We provide an approximate shipping date for each Special Order item. We do our very best to ensure that your item is shipped on or before this date, but sometimes things can take a little longer than expected.
Should you need to modify your Special Order, such as the specified Shipping Address, please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942).
Your credit card will be authorized for the full order amount once your order is placed, but will not be charged until the item has been shipped and is on its way to you.
We don’t accept Apple Pay, Afterpay and PayPal as payment for Special Orders.
If you're using a Gift Card, the funds used to pay for your Special Order item will be deducted from the current balance on the card. If the total amount of the purchase is more than your current Gift Card balance, the owing amount will be charged to your credit card once the item has been shipped. Please note that Gift Card payments are currently only supported for orders that contain a single Special Order item. If you are trying to place an order for multiple items, and wish to use a Gift Card please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942) and we'll do our best to help!
Not what you expected? No worries! Special Order items can be returned or exchanged as per our Return & Exchange Policy.
Receive free standard shipping within Canada for purchases of over $50, excluding taxes, when signed into an aritzia.com account.
**Orders placed after the shipping cut-off time, will ship out the following business day.
Please note we offer complimentary Standard Shipping for Aritzia gift cards.
Orders placed Monday to Friday before our shipping cut-off time of 3pm will be shipped the same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
Orders placed before our shipping cut-off time of 2pm will be shipped on the same day Monday to Friday. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.
Please allow additional time for orders shipped to P.O. box addresses.
For orders shipped to P.O. box addresses, rural postal codes and remote locations considered "beyond points," we can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses.
You may only ship to one address per order.
If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address. For corporate orders, please contact Aritzia Concierge for assistance and we'll be happy to help you out.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on the Order Summary page.
No additional duty charges will be applicable to shipments within North America.
Purchases made using Aritzia, Tna, or Wilfred Gift Cards will be charged applicable taxes.
See our Payment & Security terms.
You can also track your order in your order history.
It may take up to 72 hours for your tracking number to be activated.
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact Aritzia Concierge so that we can get you sorted.
If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.
Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!
To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.
You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.
We accept the following payment methods:
Credit cards:Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. More Info, Returns & Exchanges
For information on PayPal returns, please see our Returns & Exchange information.
When you place your order, your payment will be submitted for authorization and will only be charged when your order is shipped. Charges will appear on your credit card statement as "aritzia.com".
You agree to pay the price applicable for the merchandise in your order as of the time you submitted your order ("Merchandise Price"), the delivery fees for the shipping service you select ("Shipping Fees"), and any applicable taxes. Aritzia will automatically bill your credit card submitted as part of the order process for such amounts and you hereby authorize us to do so.
We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications of information before accepting any order. Your order is not accepted until it is shipped. If we cancel all or a part of your order, your sole and exclusive remedy is either that (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order.
To ensure the most accurate prices, taxes, and delivery costs are displayed while browsing our website, we recommend you select your country from the shipping destinations listed in the link at the top of our website.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.
Purchases made using Aritzia, TNA, or Wilfred Gift Cards will be charged applicable taxes.
See our Shipping & Delivery page.
Here at Aritzia, you, our loyal clients, are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we move forward with everyone’s safety in mind.
You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. After 30 days, we will no longer accept returns.
As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10–14 days) to issue your refunds. We appreciate your patience during this time.
We are not able to offer exchanges online. While our stores are reopening, we recommend returning your order and placing a new order online.
Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.
Sale items marked with a discount of 50% or greater are final sale.
We are not able to offer exchanges online. While our stores are reopening, we recommend returning your order and placing a new order online.
For purchases made in store, you can return or exchange your purchases in store only.
We’re extending our Returns & Exchanges policy. If you purchased an item in-store 10 days before a boutique closure, or through Call & Collect after a boutique closure, you have 14 days to return or exchange at the original boutique of purchase — once it has reopened. After 14 days of reopening, we will no longer accept returns or exchanges.
Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from.Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in.
All sale and discounted items bought in store are final sale.
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, we’ll exchange them or issue you merchandise credit.
Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. If you return items purchased on aritzia.com via Afterpay in store, we’ll refund, exchange or issue you merchandise credit, in accordance with our Online Purchases Return & Exchange Policy. Subsequent instalments to Afterpay may be required. For more information on Afterpay, please see our Afterpay FAQ.
Follow the two steps below to complete online returns for online purchases. If you are returning items from multiple orders, please contact our Aritzia Concierge to set up your return.
Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email. Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.
Hit the Submit Order button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us.
Good question! Special Order items are items that have not yet arrived to us, but can be purchased in advance for when they do. Once we have the items in stock, we will ship the Special Order to you directly.
We provide an approximate shipping date for each Special Order item. We do our very best to ensure that your item is shipped on or before this date, but sometimes things can take a little longer than expected.
Should you need to modify your Special Order, such as the specified Shipping Address, please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942).
Your credit card will be authorized for the full order amount once your order is placed, but will not be charged until the item has been shipped and is on its way to you.
We don’t accept Apple Pay, Afterpay and PayPal as payment for Special Orders.
If you're using a Gift Card, the funds used to pay for your Special Order item will be deducted from the current balance on the card. If the total amount of the purchase is more than your current Gift Card balance, the owing amount will be charged to your credit card once the item has been shipped. Please note that Gift Card payments are currently only supported for orders that contain a single Special Order item. If you are trying to place an order for multiple items, and wish to use a Gift Card please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942) and we'll do our best to help!
Not what you expected? No worries! Special Order items can be returned or exchanged as per our Return & Exchange Policy.
Have a question? Check out our FAQ page as your question may be answered there.
Still need help? Contact us via live chat, phone or email, and one of our Stylists will help you out.
Chat live with our Concierge team
Call our Concierge team
1-855-ARITZIA (274-8942)Email our Concierge team
service@aritzia.comGet a job! Search current openings here.