FAQs

FAQs
  • I'm looking for an item. Can you let me know if it's available?
    We'd love to assist you! Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) or email us at service@aritzia.com
  • What is the Return & Exchange policy for items ordered on Aritzia.com?
    Regular-Priced Merchandise

    RETURNS

    We’ve extended our online return policy. You can receive a full refund within 14 days from the shipping date or a merchandise credit within 30 days from the shipping date. After 30 days, we will no longer accept returns.

    As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10-14 days) to issue your refunds. We appreciate your patience during this time.

    EXCHANGES

    We are not able to offer exchanges online. While our stores are reopening, we recommend returning your order and placing a new order online.


    Sale Merchandise

    RETURNS

    Sale items marked with a discount less than 50% can be returned for merchandise credit on a gift card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.

    Sale items marked with a discount of 50% or greater are final sale.

    EXCHANGES

    We are not able to offer exchanges online. While our stores are reopening, we recommend returning your order and placing a new order online.

    For more information on Returns & Exchanges, click here.
  • What is the Return & Exchange policy for items purchased at Aritzia store locations?
    Extended In Store Purchases Return & Exchange Policy

    IN-STORE PURCHASE IN MARCH

    If you purchased in-store in March, we’re extending our return, exchange and merchandise credit policy to 14 days once the original store you purchased at reopens.

    After 14 days of resuming normal business operations, we will no longer accept returns or exchanges.

    Regular Priced Merchandise

    RETURNS

    Within 10 days of purchase, you can return your item and receive a refund to the original method of payment at any boutique in the country you purchased.

    EXCHANGES

    Within 21 days of purchase, you can exchange your item or receive a merchandise credit at any boutique.

    Sale Merchandise

    All sale and discounted items bought in store are final sale.
  • Can you assist me with submitting my online order?
    We'd love to assist you! Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) or email us at service@aritzia.com
  • When will I receive my order placed online?
    As soon as your order has been shipped we’ll send you an email with your tracking number. Click the link to check the progress of your shipment. Allow up to 72 hours for the tracking number to become live.

    You can also track your order from the Orders Placed page. Access your account by using your email address and password. Click on your order number in the Orders section. The tracking number will appear under the Status and Tracking column. Click the link to view tracking information for your order.

    For more information on delivery, click here.
  • Can I modify or cancel my order?
    Hit the "Submit Order" button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click “Submit Order” to cancel it by contacting us at 1-855-ARITZIA (274-8942).
  • How do I request a return?
    1. Sign into your account and under My Order History, select the order containing the items you would like to return. If you used Guest Checkout and do not have an Aritzia account, just click 'Order Tracking' at the bottom of the page and fill in your information.
    2. Click on the 'Return Items' button.
    3. On the Returns page, select the items you would like to return and the reason why you want to send them back. If your item has a defect, please include details so we can work to fix it!
    4. Review your information by clicking on the 'Review Return' button.
    5. Confirm your return by clicking the 'Process Return' button.
    6. You’ll soon receive an email with your Return Number. Be sure to have your package post-marked and sent off within the 14-day period.
  • Help! I need some styling advice.
    Our Stylists are at your service. Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) or email us at service@aritzia.com.
  • I have questions related to COVID 19.
    Please see FAQ specific to COVID 19 here.

Still Have Questions? Contact us! We're happy to help.

  • Hours of service (PST):
  • Monday - Friday: 5:00AM - 10:00PM
  • Saturday: 6:00AM - 10:00PM
  • Sunday: 7:00AM - 10:00PM
FAQs
  • I'm looking for an item. Can you let me know if it's available?
    We'd love to assist you! Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) or email us at service@aritzia.com
  • What is the Return & Exchange policy for items ordered on Aritzia.com?
    Regular-Priced Merchandise

    RETURNS

    We’ve extended our online return policy. You can receive a full refund within 14 days from the shipping date or a merchandise credit within 30 days from the shipping date. After 30 days, we will no longer accept returns.

    As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10-14 days) to issue your refunds. We appreciate your patience during this time.

    EXCHANGES

    We are not able to offer exchanges online. While our stores are reopening, we recommend returning your order and placing a new order online.


    Sale Merchandise

    RETURNS

    Sale items marked with a discount less than 50% can be returned for merchandise credit on a gift card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.

    Sale items marked with a discount of 50% or greater are final sale.

    EXCHANGES

    We are not able to offer exchanges online. While our stores are reopening, we recommend returning your order and placing a new order online.

    For more information on Returns & Exchanges, click here.
  • What is the Return & Exchange policy for items purchased at Aritzia store locations?
    Extended In Store Purchases Return & Exchange Policy

    IN-STORE PURCHASE IN MARCH

    If you purchased in-store in March, we’re extending our return, exchange and merchandise credit policy to 14 days once the original store you purchased at reopens.

    After 14 days of resuming normal business operations, we will no longer accept returns or exchanges.

    Regular Priced Merchandise

    RETURNS

    Within 10 days of purchase, you can return your item and receive a refund to the original method of payment at any boutique in the country you purchased.

    EXCHANGES

    Within 21 days of purchase, you can exchange your item or receive a merchandise credit at any boutique.

    Sale Merchandise

    All sale and discounted items bought in store are final sale.
  • Can you assist me with submitting my online order?
    We'd love to assist you! Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) or email us at service@aritzia.com
  • When will I receive my order placed online?
    As soon as your order has been shipped we’ll send you an email with your tracking number. Click the link to check the progress of your shipment. Allow up to 72 hours for the tracking number to become live.

    You can also track your order from the Orders Placed page. Access your account by using your email address and password. Click on your order number in the Orders section. The tracking number will appear under the Status and Tracking column. Click the link to view tracking information for your order.

    For more information on delivery, click here.
  • Can I modify or cancel my order?
    Hit the "Submit Order" button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click “Submit Order” to cancel it by contacting us at 1-855-ARITZIA (274-8942).
  • How do I request a return?
    1. Sign into your account and under My Order History, select the order containing the items you would like to return. If you used Guest Checkout and do not have an Aritzia account, just click 'Order Tracking' at the bottom of the page and fill in your information.
    2. Click on the 'Return Items' button.
    3. On the Returns page, select the items you would like to return and the reason why you want to send them back. If your item has a defect, please include details so we can work to fix it!
    4. Review your information by clicking on the 'Review Return' button.
    5. Confirm your return by clicking the 'Process Return' button.
    6. You’ll soon receive an email with your Return Number. Be sure to have your package post-marked and sent off within the 14-day period.
  • Help! I need some styling advice.
    Our Stylists are at your service. Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) or email us at service@aritzia.com.
  • I have questions related to COVID 19.
    Please see FAQ specific to COVID 19 here.

Still Have Questions? Contact us! We're happy to help.

FAQs

Shipping

Shipping


Shipping Options

Enjoy free standard shipping when signed in to your Aritzia account, for a limited time, subject to change.

The Aritzia Community™ Sponsor Packages are excluded from the Free Shipping Promotion. An $8 shipping fee will be added at checkout to support the delivery of Relief Packages to frontline healthcare workers.

Service Shipping Charge Order Placed Order Delivered**
Standard $8 Anytime 1-4 business days
Express $15 Anytime 1-3 business days
Priority $22 Monday - Thursday before 1pm ET Next day
Monday - Wednesday after 1pm ET 2 business days
Thursday after 1pm ET - Friday 1pm ET By Monday
Friday after 1pm ET - Monday 1pm ET By Tuesday

**Orders placed after the shipping cut-off time, will ship out the following business day.

Please note we offer complimentary Standard Shipping for Aritzia gift cards.


Order Cut-Off Times

Standard Shipping

Orders placed Monday to Friday before our shipping cut-off time of 2pm ET will be shipped the same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

Express & Priority Shipping

Orders placed before our shipping cut-off time of 1pm ET will be shipped on the same day Monday to Friday. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.


Shipping Restrictions

Shipping to P.O. Boxes

Please allow additional time for orders shipped to P.O. box addresses.

Orders shipped to P.O. box addresses, rural postal codes, and remote locations are considered beyond points and can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses.

Shipping to Multiple Addresses

You may only ship to one address per order.

If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address. For corporate orders, please contact Aritzia Concierge for assistance and we'll be happy to help you out.


Taxes & Duties

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on the Order Summary page.

No additional duty charges will be applicable to shipments within North America.

Purchases made using Aritzia, Tna, or Wilfred Gift Cards will be charged applicable taxes.

See our Payment & Security terms.


Order Tracking Information

Shipping Confirmation & E-Receipt Email

  1. Once an order has shipped, we'll send you an email with the tracking number.
  2. Click the link in the email to track the progress of your shipment.

Order History

You can also track your order in your order history.

  1. Sign into your account and click Order History. If you used Guest Checkout and do not have an Aritzia account, just click Order Tracking at the bottom of the page and fill in your information.
  2. Click "View Order" in your order history.
  3. Click "Track Items" to get the tracking information for your order.

It may take up to 72 hours for your tracking number to be activated.


Refused Shipments

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact Aritzia Concierge so that we can get you sorted.

If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.


Redirecting An Order

Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!

FAQs

Payment & Security

Payment & Security

Website Security

To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.

You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.

Payment Options

We accept Visa, Visa Debit, MasterCard, and American Express credit cards, Apple Pay, and Aritzia, TNA, and Wilfred Gift Cards. Other payment options include Apple Pay and PayPal. For information on PayPal returns, please see our Returns & Exchange information.

Charging Payments

When you place your order, your payment will be submitted for authorization and will only be charged when your order is shipped. Charges will appear on your credit card statement as "Aritzia.com".

You agree to pay the price applicable for the merchandise in your order as of the time you submitted your order ("Merchandise Price"), the delivery fees for the shipping service you select ("Shipping Fees"), and any applicable taxes. Aritzia will automatically bill your credit card submitted as part of the order process for such amounts and you hereby authorize us to do so.

We reserve the right at any time after receipt of your order to accept or decline or cancel your order (in whole or in part) for any reason. We may require additional verifications of information before accepting any order. Your order is not accepted until it is shipped. If we cancel all or a part of your order, your sole and exclusive remedy is either that (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order.

Taxes and Duties

To ensure the most accurate prices, taxes, and delivery costs are displayed while browsing our website, we recommend you select your country from the shipping destinations listed in the link at the top of our website.

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax  (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.

Purchases made using Aritzia, TNA, or Wilfred Gift Cards will be charged applicable taxes.

Shipping Options

See our Shipping & Delivery page.

Here at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as we navigate these times with everyone’s safety in mind.

To make things easier on you, we’re offering free returns (no return shipping fees) on online orders. For a limited time, subject to change. Please see return information for additional details about full refund or merchandise credit eligibility.

FAQs

Returns & Exchanges

Returns & Exchange


Online Purchases Return & Exchange Policy

Regular Priced Merchandise

RETURNS

We’ve extended our online return policy. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. After 30 days, we will no longer accept returns.

As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10-14 days) to issue your refunds. We appreciate your patience during this time.

EXCHANGES

We are not able to offer exchanges online. While our stores are reopening, we recommend returning your order and placing a new order online.

Sale Merchandise

RETURNS

Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.

Sale items marked with a discount of 50% or greater are final sale.

EXCHANGES

We are not able to offer exchanges online. While our stores are reopening, we recommend returning your order and placing a new order online.


In Store Purchases Return & Exchange Policy

Regular Priced Merchandise

EXTENDED RETURN AND EXCHANGE POLICY: IN-STORE PURCHASE IN MARCH

If you purchased in-store in March, we’re extending our return, exchange and merchandise credit policy to 14 days once the original store you purchased at reopens.

After 14 days of resuming normal business operations, we will no longer accept returns or exchanges.

RETURN AND EXCHANGE POLICY: OPEN STORES

Within 10 days of purchase, you can return your item and receive a refund to the original method of payment at any boutique in the country you purchased.

Within 21 days of purchase, you can exchange your item or receive a merchandise credit at any boutique.


Return & Exchange Details

For all returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached
  • You must present a valid receipt.

The following items are final sale and not eligible for return or exchange:

  • Sale items marked at 50% off or greater
  • Bodysuits
  • Swimwear
  • Hosiery
  • Jewelry
  • All intimates except bralettes
  • Aritzia Community™ Relief Packages
  • Aritzia Community™️ Sponsor Packages – Diamond
  • Aritzia Community™️ Sponsor Packages – Double Diamond

Gift Cards

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.

PayPal

Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, we’ll exchange them or issue you merchandise credit.


How to Mail Back an Online Return

Follow the two steps below to complete online returns for online purchases. If you are returning items from multiple orders, please contact our Aritzia Concierge to set up your return.

  1. Complete a return request from the Order History page if you have an account. If you checked out as a guest, fill out the Order Tracking Form.
  2. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. Pack and ship your return, following the instructions outlined on the Return Confirmation page. A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund.

Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email. Once we receive your package, we’ll process your return within 7 to 10 business days. As soon as your return is complete, we'll e-mail you and let you know.


Order Cancellation

Hit the Submit Order button before you're ready? We’ll do our best to help. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us.

FAQs

Special Orders

Special Orders

What is a Special Order?

Good question! Special Order items are items that have not yet arrived to us, but can be purchased in advance for when they do. Once we have the items in stock, we will ship the Special Order to you directly.

Shipping Date

We provide an approximate shipping date for each Special Order item. We do our very best to ensure that your item is shipped on or before this date, but sometimes things can take a little longer than expected.

Order Modifications

Should you need to modify your Special Order, such as the specified Shipping Address, please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942).

Credit Card Payment

Your credit card will be authorized for the full order amount once your order is placed, but will not be charged until the item has been shipped and is on its way to you.

Apple Pay and PayPal

We don’t accept Apple Pay and PayPal as payment for Special Orders.

Gift Card Payment

If you're using a Gift Card, the funds used to pay for your Special Order item will be deducted from the current balance on the card. If the total amount of the purchase is more than your current Gift Card balance, the owing amount will be charged to your credit card once the item has been shipped. Please note that Gift Card payments are currently only supported for orders that contain a single Special Order item. If you are trying to place an order for multiple items, and wish to use a Gift Card please email us at service@aritzia.com or, if you’re in North America, call us at 1-855-ARITZIA (274-8942) and we'll do our best to help!

Returns and Exchanges

Not what you expected? No worries! Special Order items can be returned or exchanged as per our Return & Exchange Policy.

FAQs

Contact Us

  • Hours of service (PST):
  • Monday - Friday: 5:00AM - 10:00PM
  • Saturday: 6:00AM - 10:00PM
  • Sunday: 7:00AM - 10:00PM
Contact Us

Need help? Styling tips? Just wanna talk? Send us a message below and one of our Stylists will get back to you.

Send us a message

Contact Information

  • Hours of service (PST):
  • Monday - Friday: 5:00AM - 10:00PM
  • Saturday: 6:00AM - 10:00PM
  • Sunday: 7:00AM - 10:00PM