FAQs

Shipping

Shipping

We’re pretty excited about getting your order to you. We ship to all countries except those listed in the Shipping Restrictions section below.


Shipping Options

Receive FREE Standard Shipping for purchases over $100 and free Express Shipping for purchases over $250.

Standard Service Express Service
Region Order Delivered Shipping Charge Order Delivered Shipping Charge
Europe 4-7 business days $10 2-4 business days $25
Asia-Pacific** 8-14 business days 2-6 business days
Middle East
Africa
South America

*Excluding taxes and duties, when signed into an aritzia.com account.

**Our order limit for shipping to China has changed from $720 USD to $120 USD. Details.


Shipping Restrictions

Shipping to P.O. Boxes

We are unable to ship to P.O. Boxes and APO/FPO at this time.

Shipping to Multiple Addresses

You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.


Taxes & Duties

Prices displayed on the website do not include duties or taxes.

See our Payment & Security terms for more information.


Order Tracking Information

Shipping Confirmation & E-Receipt Email

  1. Once an order has shipped, we'll send you an email with the tracking number.
  2. Click the link in the email to track the progress of your shipment.

Order History

You can also track your order in your order history.

  1. Sign into your account and click Order History. If you used Guest Checkout and do not have an Aritzia account, just click Order Tracking at the bottom of the page and follow the prompts.
  2. Click "View Order" in your order history.
  3. Click "Track Items" to get the tracking information for your order.


It may take up to 72 hours for your tracking number to be activated.


Refused Shipments

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and call Aritzia Concierge so we can get you sorted.

If you refuse your order or any part of it without authorization from us, you will be responsible for all shipping, duties and taxes.


Redirecting An Order

Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!