A NOTE ON COVID-19

Always Here For You

The dynamic nature of this situation means that things are always changing. We know that every decision we make during this time impacts our community as a whole.

So in an effort to make things easier for you, we’ve compiled all the facts in one place. On this page you’ll find store info, shipping info, and all the As to your most pressing Qs.

Should you need anything else, you can always reach us on our live chat or through email at service@aritzia.com.

We’re in this together.

A Letter to Our Community
Boutique Closures
Aritzia Community™ Relief Fund + Our People
A Change in Our Policies
Frequently Asked Questions

SATURDAY, APRIL 4

A Letter to Our Community

Without the luxury of time to prepare, we’ve been thrown into a world crisis. We feel a tremendous amount of empathy for those affected by COVID-19, and like all of you, we’re extremely grateful for our fearless frontline workers.

Since this began, we’ve continuously prioritized the health, safety and financial wellbeing of our people. In our few workspaces that do remain open, we are taking industry-leading precautions to keep our teams healthy and safe. We are especially thankful for all of our Distribution Centre teams during this time ― their hard work and commitment has been monumental and doesn’t go unnoticed.

While our boutiques will remain closed until it’s safe to reopen, we’re committed to ensuring job security for all our employees, for as long as we can.

No one has been laid off or furloughed at Aritzia to date, due to COVID-19.

And we’ll do absolutely everything in our power to keep it that way. All of our people are essential to the Aritzia team and we know we wouldn’t be us without them.

Thank you for supporting us, so we can support our people.™

All proceeds during this time go directly to the Aritzia Community™ Relief Fund ― 100% of which will be distributed to our people. Your response to our Thanks To You Sale has been overwhelming, humbling, nothing short of inspiring. With your continued loyalty, we’ve raised over $4.4 million to support our people and their families.

While we recognize that this is an unsettling time for all, we hope our efforts can provide you with a little sense of normalcy and comfort. You are a vital part of our community, now and forever. We look forward to the day we can open our boutiques to you once again. Until then, we’ll be right here ― online and at your service.

Your Aritzia

  • SUNDAY, MARCH 15 - A Letter to Our Community
    We know you’re being overwhelmed with news about COVID-19, and we know it’s a lot right now. Here, at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible and navigating these times with everyone’s safety in mind.

    We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. Our goal is to do our part for the global well-being.

    Everything we’re doing is with input from people throughout the Aritzia team. As we navigate this complex and changing landscape, we’re being challenged on a daily basis. We’re doing our best to balance what’s right for our people, our clients, our partners, and our communities.

    Let’s continue to take care of each other.

    Your Aritzia

Boutique Closures

To keep our communities safe, our boutiques will be closed until further notice.
Until then, you can continue to shop Everyday Luxury here. Sign in for free shipping and free returns.


Aritzia Community™ Relief Fund

$3,000,000
100% of the Aritzia Community™ Relief Fund will be distributed to our people.
The Aritzia Community™ Relief Fund amount is displayed in Canadian Dollars.

Our People, Our Priority

To ensure the safety of our people is at the forefront of what we do, we’ve moved our Support Office and Aritzia Concierge teams to a flexible working environment.


A Change in Our Policies

In taking extra care to ensure we can continue offering the same exceptional service you’ve come to expect from us, we’ve adjusted our policies.

FREE SHIPPING AND FREE RETURNS

Enjoy free standard shipping and free returns on online orders when signed in to your Aritzia account.

EXTENDED TIMELINES

We’ve extended our online return policy from 14 days to 30 days from shipping date.

As we take extra precautions to keep our people safe, it may take us slightly longer than usual to issue your refunds. We appreciate your patience during this time.

Within 45 days of the shipping date, you can receive a merchandise credit on a gift card.

We're not able to offer exchanges online. While our stores remain closed to protect our employees and communities, we recommend returning your order and placing a new order online.

In Store Orders
For purchases made in store, you can return or exchange your purchases in store only.

If you purchased in-store in March, we're extending our return policy to 14 days once stores reopen in your area.


Frequently Asked Questions

  • Will there be free shipping and free returns while stores are closed?
    Yes, we're currently offering free standard shipping and free returns for online purchases within 30 days of ship date, when logged in to your aritzia.com account.
  • What if I need to return or exchange something?
    If you purchased from aritzia.com we’ve extended our online return policy from 14 days to 30 days from shipping date.

    We’re not able to offer exchanges online. While our stores remain closed to protect our employees and communities, we recommend returning your order and placing a new order online.

    If you purchased in-store in March, we're extending our return policy to 14 days once stores reopen in your area.

    Please see our full Returns & Exchange policy here.
  • How do I ship my product back for return?
    If you purchased from aritzia.com, you can ship your return back via mail using your return shipping label included in your order. It can take up to 14 days to receive and have your return processed onto your original method of payment.

    Please note, as we take extra precautions to keep our people safe, it may take us slightly longer than usual to process your returns. We appreciate your patience during this time.

    If you purchased in-store with the help of a Style Advisor, you’ll need to bring your items into the store once we re-open to the public.
  • I have an order outstanding. When will I get my order? Can I refund it?
    This depends on what stage of the order process your purchase is at. We’re happy to find out for you, please contact our Aritzia Concierge team on our aritzia.com live chat or email service@aritzia.com and have your order number ready.
  • Can I change my shipping address?
    This depends on what stage of the order process your purchase is at. We’re happy to find out for you, please contact our Aritzia Concierge team on our aritzia.com live chat or email service@aritzia.com and have your order number ready.
  • I dropped an item off at a store for repair. How can I get this?
    Your repair is safe and secure at the store location you dropped it off at. You can pick it up as soon as the store reopens. Dates will be confirmed at a later time.
  • I received an email/phone call letting me know my order has arrived in-store, can I go pick it up?
    Your order is safe and secure at the store location and you can pick it up as soon as our stores reopen. Dates will be confirmed at a later time.
  • When are you reopening stores?
    This is a great question and, unfortunately, we can't provide a date. We’ll continue to reassess the public health risk, based on the best available evidence as the situation evolves, following the guidance of Canada and USA Public Health resources.

Still have questions? Contact us! We're happy to help.