A NOTE ON COVID-19

Always Here For You

The dynamic nature of this situation means that things are always changing. We know that every decision we make during this time impacts our community as a whole.

So in an effort to make things easier for you, we’ve compiled all the facts in one place. On this page you’ll find store info, shipping info, and all the As to your most pressing Qs.

Should you need anything else, you can always reach us on our live chat or through email at service@aritzia.com.

We’re in this together.

A Letter to Our Community
We've Missed You
Aritzia Community™ Relief Fund + Our People
A Change in Our Policies
Frequently Asked Questions

December 6th, 2020

A Letter to Our Community

In a year that’s been anything but normal, the holiday season offers us a chance to look back on the past 12 months and reflect on the resilient efforts of so many, and of all that we’ve accomplished together.

While 2020 has posed unprecedented challenges, it’s also illuminated all that we have to be so thankful for.

To you, our loyal clients, thank you for your continued support and trust.

To our frontline COVID-19 healthcare heroes, thank you for your fearless service.

To our people, I’m incredibly proud of all of your hard work, commitment and flexible endurance.

As we head into the heart of the holiday season, we continue to take our Aritzia Community™ industry-leading health precautions.

We’re following every protocol and doing everything we can — in our boutiques, distribution centres and support offices — to ensure the safety of our people, our community and you.

Thanks to our Aritzia Community Health & Safety team and the enormous efforts of so many — including each and every one of you — there has been no confirmed community-spread of the COVID-19 virus within any of Aritzia’s spaces.

So whether you’re shopping in stores or online, you can continue to enjoy Everyday Luxury knowing you and our teams are in good (clean) hands.

Warm wishes and happy holidays to you and yours.

With Love,

Brian Hill
CEO & Founder

  • FRIDAY, JUNE 19 - A Letter to Our Community

    ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS From the beginning of this global pandemic, we’ve prioritized the health and safety of our people, our partners and our community. And we’ll continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis.

    You’re in good (clean) hands.
    As we welcome you back through our doors, you can enjoy Everyday Luxury at ease, knowing that we’ve taken industry-leading health and safety precautions. Our approach is modelled after the successful implementation at our Distribution Centres and Concierge hubs, where we’ve not had a single positive case of COVID-19 to date.

    Some of our new health and safety measures include:

    • Reduced boutique capacity
    • Social-distance guide markers
    • Hand sanitizer available throughout the boutique
    • Limited fitting room capacity
    • Sanitized product and fitting rooms after each use
    • Contactless payment
    • Sanitized cash desk and debit terminal after each client
    • Regular sanitization of surfaces throughout the boutique
    • Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own
    • Dedicated healthcare professional available for consult


    Same people, same places — come say hi.
    While our processes may have changed, our people have not. Thanks to your continued loyalty, we created the Aritzia Community™ Relief Fund to support our people. We haven’t laid off or furloughed a single employee due to COVID-19, so you’ll be greeted and served by all the same faces you’ve come to know and trust.

    With our new summer collections hitting the shelves, we feel extremely honoured and excited to be able to open our doors to you once again.

    See you soon,
    Your Aritzia

  • TUESDAY, MAY 5 - Press Release

    ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS VANCOUVER, B.C. – May 5, 2020 – On this day, Giving Tuesday Now, which celebrates the global power of human connection and strengthening communities, Aritzia is launching the Aritzia Community™ Care Program, a $20 million initiative to gift 150,000 Canadian frontline healthcare workers with custom-designed clothing packages to help prevent the spread of the virus as they fight the COVID-19 pandemic.

    Frontline healthcare workers’ sanitization standards pre- and post-shift require a washable, easy-wear wardrobe to be worn to and from work to prevent the virus’ spread. The program features custom-made Aritzia Community™ Sponsor Packages, which are sets of the brand’s iconic, easy-care, comfortable clothing items that meet the specific needs of healthcare workers.

    80,000 frontline healthcare workers gifted through a $10 million initial donation
    Aritzia is making an initial donation of Community™ Sponsor Packages (320,000 clothing items) to 80,000 frontline healthcare workers in Canada and the USA. Each Community Sponsor Package consists of two of Aritzia’s most-loved Tour t-shirts and two pairs of iconic Aritzia Atmosphere leggings – all featuring the custom heart-inspired Aritzia Community™ logo.

    90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship™ with an additional $10 million value
    Aritzia is offering two tiers of clothing packages for purchase with items similar to those being gifted, as an opportunity to help provide an additional 90,000 frontline health care providers (360,000 clothing items) with the apparel they need. Every customer package that is purchased funds the donation of two additional sets of clothing for frontline healthcare workers.

    Aritzia Customer Sponsorship™ starts online today; healthcare worker registration starts online May 11
    Aritzia Community™ Sponsor Packages are now available for customers in Canada and the USA to purchase on Aritzia.com. Starting May 11, Aritzia Community™ Sponsor Packages will be available for registration on Aritzia.com. Packages are free of charge for licensed Canadian female healthcare workers, including doctors, nurses, and healthcare aides caring for COVID-19 patients in hospitals, COVID-19 assessment centres, and long-term care homes. Delivery of the Sponsor and Sponsor Packages will begin in late May and continue throughout June.

  • SATURDAY, APRIL 4 - A Letter to Our Community

    Without the luxury of time to prepare, we’ve been thrown into a world crisis. We feel a tremendous amount of empathy for those affected by COVID-19, and like all of you, we’re extremely grateful for our fearless frontline workers.

    Since this began, we’ve continuously prioritized the health, safety and financial wellbeing of our people. In our few workspaces that do remain open, we are taking industry-leading precautions to keep our teams healthy and safe. We are especially thankful for all of our Distribution Centre teams during this time ― their hard work and commitment has been monumental and doesn’t go unnoticed.

    While our boutiques will remain closed until it’s safe to reopen, we’re committed to ensuring job security for all our employees, for as long as we can.

    No one has been laid off or furloughed at Aritzia to date, due to COVID-19.

    And we’ll do absolutely everything in our power to keep it that way. All of our people are essential to the Aritzia team and we know we wouldn’t be us without them.

    Thank you for supporting us, so we can support our people.™

    All proceeds during this time go directly to the Aritzia Community™ Relief Fund ― 100% of which will be distributed to our people. Your response to our Thanks To You Sale has been overwhelming, humbling, nothing short of inspiring. With your continued loyalty, we’ve raised over $4.4 million to support our people and their families.

    While we recognize that this is an unsettling time for all, we hope our efforts can provide you with a little sense of normalcy and comfort. You are a vital part of our community, now and forever. We look forward to the day we can open our boutiques to you once again. Until then, we’ll be right here ― online and at your service.

    Your Aritzia

  • SUNDAY, MARCH 15 - A Letter to Our Community

    We know you’re being overwhelmed with news about COVID-19, and we know it’s a lot right now. Here, at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. We’re committed to being both responsive and responsible and navigating these times with everyone’s safety in mind.

    We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. Our goal is to do our part for the global well-being.

    Everything we’re doing is with input from people throughout the Aritzia team. As we navigate this complex and changing landscape, we’re being challenged on a daily basis. We’re doing our best to balance what’s right for our people, our clients, our partners, and our communities.

    Let’s continue to take care of each other.

    Your Aritzia

We've Missed You

Our boutiques are officially reopening. Can’t wait to see you soon.

From the beginning of this global pandemic, we’ve prioritized the health and safety of our people, our partners and our community. And we’ll continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis.

Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own.

You’re in Good (Clean) Hands

We’re taking industry-leading health precautions and doing everything we can to ensure the safety of our people, our community and you.

Here's what to expect when visiting our boutiques. Learn More.

If your local boutique hasn’t reopened yet, you can continue to shop everyday luxury here. Shop Now.

Aritzia Community™ Relief Fund

$20,000,000

The Aritzia Community™ Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. The fund continues to provide financial continuity to our people who have directly or indirectly been affected by our store closures due to COVID-19.

*The Aritzia Community™ Relief Fund amount is displayed in Canadian Dollars.

Our People, Our Priority

To ensure the safety of our people is at the forefront of what we do, we’ve moved our Support Office and Aritzia Concierge teams to a flexible working environment.

Online Purchases Return & Exchange Policy

Regular Priced Merchandise

RETURNS

You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. After 30 days, we will no longer accept returns.

As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10–14 days) to issue your refunds. We appreciate your patience during this time.

EXCHANGES

We are not able to offer exchanges online. While our stores are reopening, we recommend returning your order and placing a new order online.

Sale Merchandise

RETURNS

Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.

Sale items marked with a discount of 50% or greater are final sale.

EXCHANGES

We are not able to offer exchanges online. While our stores are reopening, we recommend returning your order and placing a new order online.

In Store Purchases Return & Exchange Policy

For purchases made in store, you can return or exchange your purchases in store only.

Regular Priced Merchandise

EXTENDED RETURN AND EXCHANGE POLICY: TEMPORARY STORE CLOSURE

We’re extending our Returns & Exchanges policy. If you purchased an item in-store 10 days before a boutique closure, or through Call & Collect after a boutique closure, you have 14 days to return or exchange at the original boutique of purchase — once it has reopened. After 14 days of reopening, we will no longer accept returns or exchanges.

RETURN AND EXCHANGE POLICY: OPEN STORES

Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from.

Sale Merchandise

All sale and discounted items bought in store are final sale.

Frequently Asked Questions

REOPENED STORES

  • Are your stores open? How can I find out if my local store is open?
    Our boutiques are officially reopening. Can’t wait to see you soon.

    From the beginning of this global pandemic, we’ve prioritized the health and safety of our people, our partners and our community. And we’ll continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. To find out about our latest store openings and to find an open boutique near you, please visit our Store Locator page.
  • What health and safety measures have you implemented?
    Some of our new health and safety measures include:
    • Reduced boutique capacity
    • Social-distance guide markers
    • Hand sanitizer available throughout the boutique
    • Limited fitting room capacity
    • Sanitized product and fitting rooms after each use
    • Contactless payment
    • Sanitized cash desk and debit terminal after each client
    • Regular sanitization of surfaces throughout the boutique
    • Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own
    • Dedicated healthcare professional available for consult
  • Can I use cash to pay in store?
    Yes.
  • Can I return items in store?
    Yes. For more details about our return and exchange policy, see here.

CLOSED STORES

  • I dropped an item off at a store for repair. How can I get this?
    Your repair is safe and secure at the store location you dropped it off at. You can pick it up as soon as the store reopens. Dates will be confirmed at a later date.
  • I received an email/phone call letting me know my order has arrived in-store, can I go pick it up?
    Your order is safe and secure at the store location and you can pick it up as soon as our stores reopen. Dates will be confirmed at a later time.
  • When are you reopening stores?
    Our boutiques are officially reopening. Can’t wait to see you soon.

    From the beginning of this global pandemic, we’ve prioritized the health and safety of our people, our partners and our community. And we’ll continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. To find out about our latest store openings and to find an open boutique near you, please visit our Store Locator page.
  • What if I need to return or exchange something?

    In Store Purchases Return & Exchange Policy

    For purchases made in store, you can return or exchange your purchases in store only.

    Regular Priced Merchandise

    EXTENDED RETURN AND EXCHANGE POLICY: TEMPORARY STORE CLOSURE

    We’re extending our Returns & Exchanges policy. If you purchased an item in-store 10 days before a boutique closure, or through Call & Collect after a boutique closure, you have 14 days to return or exchange at the original boutique of purchase — once it has reopened. After 14 days of reopening, we will no longer accept returns or exchanges.

    RETURN AND EXCHANGE POLICY: OPEN STORES

    Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from.

    Sale Merchandise

    All sale and discounted items bought in store are final sale.

ONLINE ORDERS

Still have questions? Contact us! We're happy to help.